Retail Sales Manager

Dania Furniture; Criders Corners (PA); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Health benefits

Dental and Vision benefits

401K

Job summary

Scandinavian Designs - Dania Furniture is seeking a Sales Manager to lead the Cranberry Township store, act as MOD, and drive sales performance. This full-time, hourly role emphasizes training new associates, managing operations, and delivering exceptional customer care.

You will work with the Store Manager to set expectations, monitor metrics, and oversee merchandising, delivery processes, and staff development.

Qualifications

• Experience in commission-based sales with a proven track record of personal sales and customer service.
• Strong communication skills and the ability to calm heated situations.
• Motivated by goals and team performance; willingness to lead by example.
• Willingness to work weekends, evenings, and holidays; valid driver’s license.

Responsibilities

• Act as the MOD (Manager on Duty) in absence of the Store Manager.
• Schedule and administer training of new sales associates per the New Associate Manual.
• Lead sales growth and profitability through team and personal sales results.
• Own the customer resolution process with timely solutions and exceptional service quality.
• Collaborate with Store Manager and other departments on merchandising, delivery, and operations.

Job description

Scandinavian Designs - Dania Furniture is looking for a Sales Manager!

Location:1000 Cranberry Square Dr. Cranberry Township, PA

Job Type:Full time - Non-Exempt/Hourly

Training Rate: $18 / hour - $22 / hour during 3 months of training

Post Training Rate: Continuous base pay of $14.00 / hour,PLUS percentageof Store Sales, PLUS personal commissions!

Benefits: See Below~

What You Will Do

• Act as the MOD (Manager on Duty) in absence of the Store Manager.
• Schedule and administer the training of new sales associates per the New Associate Manual.
• Bring excitement to your training sessions whether weekend meetings or new associate training.
• Partner with the Store Manager to establish and communicate all critical metrics and expectations within the store including but not limited to sales, visual, operations, safety, loss prevention, inventory management, human resources, payroll/scheduling and training.
• Know the Numbers! You will audit the undelivered sales report to identify opportunities to improve order value, average items per invoice, invoice accuracy, delivered sales and accuracy of accounting.
• Under the direction of the Store Manager, lead the sales growth and profitability of your store through the results of your team and your personal sales.
• Own the customer resolution process for customers and the sales team always focused on timely solutions. Provide exceptional customer care in a manner that models a positive attitude and enthusiasm for our furniture assortment and services.
• Recruit, train and coach Sales Associates and Store Support Associates as directed by your Store Manager and your own professionalism.
• Collaborate with the Store Manager, Visual and Warehouse Manager to plan and support the weekly merchandising efforts, customer delivery and pick-up processes, warehouse and bookkeeping processes.
• Demonstrate full knowledge of company policy and procedure.
• Perform other special projects or duties when assigned.

Who You Are

• Experienced in commission and performance-based sales environments with a demonstrated success in personal sales, teambuilding and excellence in customer service.
• A crisp and clear communicator.
• Ability to and masterful at calming down heated situations (customers and employees)
• Energized by goal achievement and team play.
• Have experience and/or passion for interior design is highly appreciated.
• Capable with a variety of software programs, applications etc. including DOS based, menu driven systems.
• Practice common sense. Know how to apply it and actively use it.
• Able to use reasonable and effective decision-making skills in a constantly changing environment.
• Valid driver’s license in a state where the store is located.
• Able to work a companion of days, evenings and weekends.
• Schedule includes weekends, some evenings, holiday work, and retail “black-out” periods.
• Standing and walking most of the day.
• Some lifting and assisting lifting for floor displays and merchandise settings (30 lbs.).
• Some bending, kneeling and stopping.
• Working with hand tools for assemblies
• Occasional travel to customer sites and meetings.
• Our positions require successfully completing the pre-employment background checkand signing a nondisclosure agreement.

Education

• High School diploma or equivalent.
• Management experience in customer service, retail sales, interior design or consulting preferred and not required.

SCANDINAVIAN DESIGNS - DANIA FUNITURE OFFERS

• Benefits for Full-time Associates* including:
  • Opt-in for Health benefits, Dental and Vision and possible Health Savings account (HSA)
  • 401K
• Work life balance
• Paid Time Off (PTO)
• Pet Insurance
• Tuition Assistance

*Benefits eligibility depends on scheduled hours.

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Who We Are

A family business 60+ years in the making, with+50 furniture showrooms and +700 employees across the U.S. Our sister-brands (Scandinavian Designs and Dania Furniture) are a contemporary home furnishings destination rooted in a love for Nordic culture, modern design and quality craftsmanship. We offer extensive product and sales training to facilitate career growth. Our compensation includes a competitive pay program, comprehensive health and retirement benefits.

In efforts to support the hiring of Veterans, please submit a DD214 or equivalent discharge paperwork from branches of the US Forces when applying for preferred for our preferred veteran hiring process.

We're an equal opportunity employer to all. We interview and hire applicants of all backgrounds, orientations, expressions, and identities.