Retail Sales Leader & Guest Experience Champion

American Eagle Outfitters, Inc.; Lincoln (NE); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

40% AE/Aerie discount

Health benefits

401(k) plan

Paid time off

Employee stock purchase program

Job summary

American Eagle Outfitters, Inc. is seeking a full‑time Sales Leader to support the Store Leadership Team and lead by example on Duty on Leader shifts. You will drive guest‑focused service, train and motivate associates, and optimize daily operations to deliver strong KPI results.

You will recruit and develop talent, coach the team, and ensure brand standards are consistently met on the salesfloor and in the fitting room. AEO values authenticity and guest first culture.

Qualifications

• Prior retail store leadership experience.
• Strong customer service mindset and guest‑driven mindset.
• Ability to train and develop associates to uphold brand standards.

Responsibilities

• Drive sales by maximizing fitting room and salesfloor productivity and building guest loyalty.
• Motivate and inspire the team, holding associates to service standards.
• Recruit, hire, and develop talent to meet business needs.
• Provide ongoing coaching and feedback to achieve KPI targets.
• Execute daily visual and operational procedures including shipment processing and merchandising moves.

Skills

Sales leadership

Guest experience focus

People management

Training & development

Visual merchandising

Tools

POS systems

Job description

American Eagle Outfitters, Inc. is seeking a full‑time Sales Leader to support the Store Leadership Team and lead by example on Duty on Leader shifts. You will drive guest‑focused service, train and motivate associates, and optimize daily operations to deliver strong KPI results.

You will recruit and develop talent, coach the team, and ensure brand standards are consistently met on the salesfloor and in the fitting room. AEO values authenticity and guest first culture.