Retail Sales Leader: Elevate Experience & Performance

Michaels; Greeley (CO); On-site; USD 22,041 - 30,307; Full time

Benefits offered by this job

401(k) match

Employee Assistance Program

Health insurance

Dental insurance

Vision insurance

Telemedicine services

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Employee discounts

Partner discount programs

Job summary

Michaels in Greeley, CO is seeking a Sales Manager to lead a high-performing store team and deliver exceptional customer experiences. You will guide front-end and service operations, coach staff, and ensure adherence to SOPs and brand standards while driving sales and service KPIs.

The role includes MOD coverage, omni-channel execution, and program oversight (Loyalty, Balloons, Knit & Sew Shop). Physical requirements apply, and regular nights, weekends, and early mornings are expected.

Qualifications

• 3+ years retail leadership experience

Responsibilities

• Lead and champion selling culture to drive sales and customer experience.
• Oversee front-end and service operations with focus on SOPs and brand standards.
• Coach team members and provide MOD coverage to maintain floor leadership.
• Ensure accurate use of POS and Self-Checkout systems and support transactions.
• Drive omni-channel services including BOPIS and Same Day Delivery.
• Oversee in-store programs like Balloons, Loyalty Rewards, and Knit & Sew Shop.
• Train, develop and supervise team members across departments.

Skills

Retail leadership

Customer service

Team coaching

Tools

POS systems

Self-Checkout

Job description

Michaels in Greeley, CO is seeking a Sales Manager to lead a high-performing store team and deliver exceptional customer experiences. You will guide front-end and service operations, coach staff, and ensure adherence to SOPs and brand standards while driving sales and service KPIs.

The role includes MOD coverage, omni-channel execution, and program oversight (Loyalty, Balloons, Knit & Sew Shop). Physical requirements apply, and regular nights, weekends, and early mornings are expected.