Retail Sales Lead — Team Leader & Guest Experience

White House Black Market; Louisville (KY); On-site; USD 21,000 - 26,000; Part time

Benefits offered by this job

Merchandise discounts

401(k) plan

Professional development

Community partnerships

Job summary

White House Black Market is seeking a part-time Sales Lead in Louisville, KY to supervise the store team and model the brand’s hospitality. You will partner with store leaders to meet goals, coach teammates, and ensure exceptional customer experiences both on the floor and across channels.

You’ll lead operations, manage scheduling and inventory, and uphold brand standards while fostering a positive, customer-focused culture in a part-time role.

Qualifications

• 2 years of retail management experience preferred.
• Must be at least 18 years old.
• Ability to develop strong customer and peer relationships.
• A team player with ownership and initiative.
• Flexible availability — including nights, weekends, and holidays.
• Excellent communication and interpersonal skills.
• Ability to bend, reach, stretch for products and lift up to 50 pounds.

Responsibilities

• Assist the store leadership team with general store operations, including opening and closing responsibilities.
• Share brand priorities, initiatives, and messages with store teams.
• Lead by example on the sales floor, sharing product knowledge and using an omni-channel approach.
• Provide coaching and encouragement to keep the team on track with performance goals.
• Execute operations activities, including cash handling, scheduling, inventory management, and merchandise replenishment.
• Be knowledgeable about current sales, promotions, and store policies.
• Support associate development, provide coaching feedback, and assist with scheduling when needed.
• Share ideas with the store leadership team.
• Contribute to a positive work environment by embracing teamwork with peers and leaders.

Skills

Retail management

Customer relationships

Communication skills

Team player

Ownership initiative

Job description

White House Black Market is seeking a part-time Sales Lead in Louisville, KY to supervise the store team and model the brand’s hospitality. You will partner with store leaders to meet goals, coach teammates, and ensure exceptional customer experiences both on the floor and across channels.

You’ll lead operations, manage scheduling and inventory, and uphold brand standards while fostering a positive, customer-focused culture in a part-time role.