Retail Sales Lead & Team Growth Coach

LE1 See’s Candy Shops, Incorporated; Mission Viejo (CA); On-site; USD 30,000 - 42,000; Full time

Job summary

See’s Candies is seeking a Retail Sales Lead Supervisor to guide the store team, drive sales initiatives, and maintain outstanding customer service. This role reports to the Shop Manager and collaborates with the Shop Management Team to ensure daily operations meet brand standards.

Join See’s Candies and lead a friendly, customer-focused team in a fast-paced retail environment. Weekend and holiday availability is requested; growth opportunities abound in a cherished confectionery tradition.

Qualifications

• Minimum 1 year of retail supervisory experience.
• Proven ability to develop, motivate, train and coach employees.
• Excellent customer service, communication, organizational skills, cash handling, and merchandising.
• Ability to follow and enforce company policies and procedures.
• Flexibility in working hours, including weekends and holidays.
• Internal applicants must be in good standing.
• Physical ability to lift up to 25 pounds frequently.

Responsibilities

• Assist the Shop Manager in leading the retail team.
• Motivate and guide team to achieve sales goals.
• Oversee day-to-day operations per company guidelines.
• Ensure compliance with visual merchandising standards.
• Resolve customer and employee concerns professionally.
• Aid in training team on programs, policies, and procedures.
• Create a positive, welcoming environment for customers.
• Assist with cash handling, asset protection, and banking.
• Ensure compliance with policies, procedures, and safety.
• Assist with inventory management and stock levels.
• Report inventory needs and trends to management.
• Submit payroll approvals and other admin tasks.
• Other duties as assigned.

Skills

Retail supervision

Customer service

Communication

Cash handling

merchandising

Policy enforcement

Team motivation

Job description

See’s Candies is seeking a Retail Sales Lead Supervisor to guide the store team, drive sales initiatives, and maintain outstanding customer service. This role reports to the Shop Manager and collaborates with the Shop Management Team to ensure daily operations meet brand standards.

Join See’s Candies and lead a friendly, customer-focused team in a fast-paced retail environment. Weekend and holiday availability is requested; growth opportunities abound in a cherished confectionery tradition.