Retail Sales Lead & Omnichannel Coach

KnitWell Group; Germantown (KY); On-site; USD 36,000 - 48,000; Part time

Benefits offered by this job

401(k) plan

Merchandise discounts plus sister-bran

Professional development

Community impact through philanthropic

Job summary

LOFT in Germantown, TN is seeking a part-time Sales Lead to help deliver personalized customer experiences and coach associates. You will work with the Store Manager to master store functions and be prepared to step in as manager when needed.

You will represent the brand, support onboarding, and uphold high visual and operational standards while promoting an inclusive, customer-focused environment. This role emphasizes coaching, teamwork, and proactive initiative.

Qualifications

• 6 months of retail sales experience preferred.
• Management experience preferred.
• Proficiency operating a point-of-sale system.
• Enjoys communicating and coaching.
• Flexible availability—including evenings, weekends, and holidays.
• Takes initiative in making thoughtful decisions.
• Ability to organize, delegate, and prioritize assignments to stay on top of deadlines.

Responsibilities

• Represent the brand and model personalized customer experience behaviors.
• Assist store leaders with onboarding and developing an effective, highly engaged team.
• Support an inclusive store environment for associates where everyone feels welcome and engaged.
• Uphold the highest visual and operational standards while keeping the focus on the customer.
• Use tools to drive a customer-focused team environment and profitable business.
• Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions.
• Build productive relationships by sharing ideas and supporting the team.
• Use technology to stay informed on company priorities and promotions and provide customers with a seamless omnichannel shopping experience by utilizing available tools.
• Seamlessly step into the role of manager when needed.

Skills

Retail sales experience

Management experience

POS system proficiency

Communication & coaching

Flexible availability

Initiative

Organization & delegation

Tools

Point-of-sale system

Job description

LOFT in Germantown, TN is seeking a part-time Sales Lead to help deliver personalized customer experiences and coach associates. You will work with the Store Manager to master store functions and be prepared to step in as manager when needed.

You will represent the brand, support onboarding, and uphold high visual and operational standards while promoting an inclusive, customer-focused environment. This role emphasizes coaching, teamwork, and proactive initiative.