Retail Sales Lead, Key Holder — Customer Experience

dxlcareer; Pittsburgh (Allegheny County); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Quarterly bonuses

Job summary

DXL Group is seeking a Retail Sales Associate, Key Holder who excels at customer service and building long-term relationships with guests. You will guide customers through our broad apparel range, including private labels and tailored clothing, while coaching team members to meet sales goals in a fast-paced setting.

The role emphasizes welcoming guests, understanding needs, and sharing knowledge to drive sales.

Qualifications

• High school diploma or equivalent (college/university degree helpful not required)
• Demonstrates superior customer service techniques and experience with problem/ complaint resolution
• Ability to lift up to 10 lbs. and move up to 50 lbs.

Responsibilities

• Ensure each guest feels welcomed by spending quality time, asking questions in order to learn about his/her needs, preferences and lifestyle
• Serve as a product knowledge expert with the ability to sell and market a broad range of apparel, including private labels, name brands, and tailored clothing
• Assist with building a superior customer-focused sales team by providing on-going coaching and training for selling skills, behaviors, and operational procedures

Skills

Customer service

Sales skills

Team coaching

Education

High school diploma or equivalent

Job description

DXL Group is seeking a Retail Sales Associate, Key Holder who excels at customer service and building long-term relationships with guests. You will guide customers through our broad apparel range, including private labels and tailored clothing, while coaching team members to meet sales goals in a fast-paced setting.

The role emphasizes welcoming guests, understanding needs, and sharing knowledge to drive sales.