Retail Sales Lead & Key Holder — Bonus Eligible

DXL Group; Franklin (TN); On-site; USD 28,000 - 36,000; Full time

Job summary

DXL Group, the largest specialty retailer of men's Big + Tall apparel, is seeking a Retail Sales Associate, Key Holder who is dedicated to building lasting relationships with guests by delivering an unmatched shopping experience. You will act as a product knowledge expert across a broad range of apparel and coach team members to reach sales goals.

The role emphasizes superior customer service, teamwork, and hands-on training in a fast-paced retail environment.

Qualifications

• High school diploma or equivalent is required; college degree helpful but not required.
• Demonstrates superior customer service techniques and experience with problem/complaint resolution.
• Ability to lift up to 10 lbs. and move up to 50 lbs.

Responsibilities

• Welcomes guests by spending quality time to understand needs, preferences and lifestyle.
• Serves as a product knowledge expert capable of selling a broad range of apparel, including private labels and tailored clothing.
• Provides on-going coaching and training for selling skills, behaviors, and operational procedures to build a superior sales team.

Skills

Customer service

Problem resolution

Coaching

Sales skills

Education

High school diploma or equivalent

Job description

DXL Group, the largest specialty retailer of men's Big + Tall apparel, is seeking a Retail Sales Associate, Key Holder who is dedicated to building lasting relationships with guests by delivering an unmatched shopping experience. You will act as a product knowledge expert across a broad range of apparel and coach team members to reach sales goals.

The role emphasizes superior customer service, teamwork, and hands-on training in a fast-paced retail environment.