Retail Sales Lead: Inspire Teams, Elevate Customer Experience

Chico’s FAS, Inc.; Pittsburgh (Allegheny County); Sur place; USD 32 000 - 46 000; Plein temps

Résumé du poste

Chico’s FAS, Inc. in the United States is seeking a Sales Lead to support Management in promoting a customer- and product-focused sales culture across store operations.

You will help drive profits while delivering a best-in-class customer experience at the Mall at Robinson location in Pittsburgh. The role emphasizes coaching, training, and performance management to build high-performing teams, maintain brand standards, and execute promotions.

Qualifications

• High school diploma or equivalent.
• 1+ year retail or sales management experience preferred.
• Must be 18 years of age or older.
• Excellent communication, verbal and written skills.
• Excellent customer service skills.
• Able to learn or adapt to technology provided by the company.
• Knowledge of administrative aspects of store operations.
• Strong organizational skills and ability to multi-task in a fast-paced environment.
• Able to communicate with customers.
• Regular attendance is essential; flexible work schedule including nights, weekends, and holidays is required.

Responsabilités

• Establishes and communicates clear expectations, holding store team and themselves accountable for achieving all brand, performance, and behavior standards.
• Performs and oversees basic operational activities such as opening and closing duties, and merchandise flow processes.
• Supervises associates engaged in sales, inventory receipt, reconciling cash receipts, or customer services; uses weekly schedules to ensure floor coverage within fiscal guidelines; maintains knowledge of current sales and promotions; presents and displays merchandise per promotions and standards.
• Maintains standards in merchandise handling, presentation, loss prevention, and other duties as directed by Management.
• Develops a high-performance culture, motivating sales team to meet assigned sales and productivity goals; meets personal sales goals.
• Trains and coaches to ensure selling team is fluent in all aspects of product knowledge on line and in store.
• Trains, coaches and assists with locate fulfillment and selling.
• Motivates and inspires store team, promoting a shared vision while modeling core values.
• Promotes an inclusive, collaborative approach to problem solving.
• Communicates with store teams and Store Management to effectively lead positive change.
• Seeks personal developmental opportunities and solicits feedback to build leadership skill set.
• Models, teaches, and promotes MAPS principles and standards, offering a cohesive omni channel experience.
• Models sales expectations by utilizing techniques and communicating product knowledge to customers; recommends merchandise selections or helps locate merchandise based on customer needs.
• Builds and maintains a solid customer following through clienteling and wardrobing.
• Ensures prompt resolution of customer concerns.
• Ensures a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns and exchanges, security practices and other operations.
• Ensures team maintains consistent client communication through customer book, rewards program participation, and customer capture sign up.
• Supports, implements, and provides follow-up for all training programs and seminars.
• Assists in development of store associates; interprets KPI reports and provides coaching; delivers performance feedback to Store Manager.
• Drives associate and team engagement by recognizing and rewarding employees for outstanding performance.
• Ensures Store Team adheres to all employment practices and policies.

Connaissances

Excellent communication

Customer service skills

Team leadership

Training coaching

Organizational skills

Multi-tasking

Flexible scheduling

Retail management experience

Tech literacy

Formation

High school diploma or equivalent

Description du poste

Chico’s FAS, Inc. in the United States is seeking a Sales Lead to support Management in promoting a customer- and product-focused sales culture across store operations.

You will help drive profits while delivering a best-in-class customer experience at the Mall at Robinson location in Pittsburgh. The role emphasizes coaching, training, and performance management to build high-performing teams, maintain brand standards, and execute promotions.