Retail Sales Lead — Elevate Customer Experience & Team

Fabletics; Richmond (VA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Employee discount 70%

Free monthly outfits

Paid Sick Time

401k match

Annual bonus

Paid Time Off

Flexible schedule

Job summary

Fabletics is seeking a full-time Sales Lead for its Short Pump Town Center location in Richmond, VA. You will lead a passionate team, deliver a best-in-class customer experience, and partner with the Store Manager to hit bold targets across in-store and online channels.

You will train staff on our Customer Experience Playbook, stay on top of merchandising, and drive events and promotions that engage customers both in-store and online. Come join a high-energy team.

Qualifications

• 1-year minimum of work experience within a retail environment. Prior retail management experience, a plus.
• Knowledge & familiarity of active lifestyle choices such as Yoga, Cycling/Spin, Pilates, Weight Training, Running, Nutrition and other healthy activities.
• Ability to socially interact with Customers, Employees and Business Partners inside and outside of the store environment.
• Ability to work with large teams.
• Great interpersonal skills, a positive attitude, and the ability to thrive in a fast-paced environment.
• Have a high degree of comfort dealing with ambiguity, including the ability to take initiative when an opportunity provides itself.
• Familiar with retail inventory and P.O.S. systems.
• Self-motivated, a good communicator with an innate ability to bring the best out in others.
• The ability to multi-task, set priorities and work well under pressure.
• Flexibility in work hours, open to work evenings, weekends, and national holidays.
• This position involves constant moving, talking, hearing, reaching, grabbing and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching and climbing ladders.
• Applicants must be 18 years of age or older.

Responsibilities

• Embody our culture and values and providing insight to our Customers on how to Live their passion.
• Actively engage our Customers in new and meaningful ways by providing knowledge on the fabrics, features, fit, and function of our product.
• Drive Customer engagement inside and outside of the store environment ranging from store events & promotions to community projects.
• Provides training and immediate feedback around our Customer Experience Playbook & other performance expectations (Customer Engagement, Omnicart, Member Chat, etc.)
• Works in coordination with the Store Manager to inspire associates to meet/exceed individual & team performance goals.
• Communicate inventory and training needs to Store Manager to increase overall Customer experience.
• Maintain store-merchandising guidelines that make the store easy to shop and add value to the Customer’s purchase journey.
• Actively participate to provide and nourish feedback to Store Manager to continuously improve the business.

Skills

Retail experience

Active lifestyle

Customer interaction

Team collaboration

Ambiguity tolerance

POS systems

Job description

Fabletics is seeking a full-time Sales Lead for its Short Pump Town Center location in Richmond, VA. You will lead a passionate team, deliver a best-in-class customer experience, and partner with the Store Manager to hit bold targets across in-store and online channels.

You will train staff on our Customer Experience Playbook, stay on top of merchandising, and drive events and promotions that engage customers both in-store and online. Come join a high-energy team.