Sales Lead & Coach — Elevate Customer Experience

KnitWell Group; Bristol (CO); On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

401(k) plan

Merchandise discounts plus eligibility

Professional development and growth

Community impact through partnerships

Job summary

KnitWell Group in Bristol, TN is seeking a Sales Lead to model exceptional customer experiences and guide associates in delivering personalized service across channels.

You will partner with the Store Manager to train and develop an engaged team, uphold brand standards, and step in as manager when needed.

This role emphasizes coaching, communication, and a proactive approach to scheduling and operations to drive a seamless shopping experience.

Qualifications

• 6 months of retail sales experience (preferred).
• Management experience (preferred).
• Technology proficient and able to operate a POS system.
• Enjoys communicating and coaching.
• Flexible availability: evenings, weekends, and holidays.
• Ability to organize, delegate, and prioritize tasks to meet deadlines.

Responsibilities

• Represent the brand and model personalized customer experience behaviors.
• Assist store leaders with onboarding and developing an effective, highly engaged team.
• Support an inclusive store environment for associates where everyone feels welcome and engaged.
• Uphold the highest visual and operational standards while keeping the focus on the customer.
• Use tools to drive a customer-focused team environment and profitable business.
• Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions.
• Build productive relationships by sharing ideas and supporting the team.
• Use technology to stay informed on company priorities and promotions and provide customers with a seamless omnichannel shopping experience by utilizing available tools.
• Seamlessly step into the role of manager when needed.

Skills

Retail sales

Leadership

POS system

Coaching

Flexible schedule

Customer service

Job description

KnitWell Group in Bristol, TN is seeking a Sales Lead to model exceptional customer experiences and guide associates in delivering personalized service across channels.

You will partner with the Store Manager to train and develop an engaged team, uphold brand standards, and step in as manager when needed.

This role emphasizes coaching, communication, and a proactive approach to scheduling and operations to drive a seamless shopping experience.