Retail Sales Lead & Customer Experience Coach

knitwellgroup; Grove City (Mercer County); On-site; USD 14,000 - 21,000; Part time

Benefits offered by this job

401(k) plan

Merchandise discounts plus eligibility

Professional development and growth

Community impact through partnerships

Job summary

Knitwell Group is seeking a Sales Lead for our Grove City, PA location. This Regular/Part time role supports store leadership, models exceptional customer experiences, and guides associates to deliver personalized service.

You will help onboard staff, maintain high visual standards, and use store tools to foster a customer-first, profitable environment. Flexibility for evenings, weekends, and holidays is required.

Qualifications

• 6-months of retail sales experience (preferred).
• Management experience (preferred).
• Technology proficient and ability to operate a point-of-sale system
• Enjoys communicating and coaching
• Flexible availability – including evenings, weekends, and holidays
• Takes initiative in making thoughtful decisions
• Ability to organize, delegate, and prioritize assignments to stay on top of deadlines

Responsibilities

• Be a representative of the brand and model personalized customer experience behaviors.
• Assist store leaders with onboarding and developing an effective, highly engaged team.
• Support an inclusive store environment for associates where everyone feels welcome and engaged.
• Uphold the highest visual and operational standards while keeping the focus on the customer.
• Use tools to drive a customer-focused team environment and profitable business.
• Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions.
• Build productive relationships by sharing ideas and supporting the team.
• Use technology to stay informed on company priorities and promotions and provide customers with a seamless omnichannel shopping experience by utilizing available tools.
• Seamlessly step into the role of manager when needed.

Skills

Retail sales experience

Management experience

Technology proficient

Communication and coaching

Flexible availability

Initiative

Organize and prioritize

Tools

POS system

Job description

Knitwell Group is seeking a Sales Lead for our Grove City, PA location. This Regular/Part time role supports store leadership, models exceptional customer experiences, and guides associates to deliver personalized service.

You will help onboard staff, maintain high visual standards, and use store tools to foster a customer-first, profitable environment. Flexibility for evenings, weekends, and holidays is required.