Retail Sales Lead & Coach — Elevate Customer Experience

knitwellgroup; Aurora (IL); On-site; USD 22,000 - 28,000; Part time

Benefits offered by this job

401(k) plan

Merchandise discounts

Professional development

Community impact partnerships

Job summary

Ann Taylor is seeking a Sales Lead at Store 1203-Chicago Premium Outlets in Aurora, IL. You will model excellent customer experiences, guide associates, and collaborate with the Store Manager to ensure smooth store operations.

Ideal candidates have retail experience, management preference, tech proficiency with POS, strong communication and coaching skills, flexible evenings, weekends, and holidays. We offer part-time schedules, benefits, and opportunities for advancement.

Qualifications

• 6-months retail sales experience (preferred).
• Management experience (preferred).
• Technology proficient and ability to operate a POS system.
• Enjoys communicating and coaching.
• Flexible availability – including evenings, weekends, and holidays.
• Takes initiative in making thoughtful decisions.
• Ability to organize, delegate, and prioritize assignments to stay on top of deadlines.

Responsibilities

• Be a representative of the brand and model personalized customer experience behaviors.
• Assist store leaders with onboarding and developing an effective, highly engaged team.
• Support an inclusive store environment for associates where everyone feels welcome and engaged.
• Uphold the highest visual and operational standards while keeping the focus on the customer.
• Use tools to drive a customer-focused team environment and profitable business.
• Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions.
• Build productive relationships by sharing ideas and supporting the team.
• Use technology to stay informed on company priorities and promotions and provide customers with a seamless omnichannel shopping experience by utilizing available tools.
• Seamlessly step into the role of manager when needed.

Skills

Retail sales experience

Management experience

POS system proficiency

Communication & coaching

Flexible availability

Job description

Ann Taylor is seeking a Sales Lead at Store 1203-Chicago Premium Outlets in Aurora, IL. You will model excellent customer experiences, guide associates, and collaborate with the Store Manager to ensure smooth store operations.

Ideal candidates have retail experience, management preference, tech proficiency with POS, strong communication and coaching skills, flexible evenings, weekends, and holidays. We offer part-time schedules, benefits, and opportunities for advancement.