Sales Lead & Coach — Elevate Customer Experience

N23 Premium Brands Opco LLC; Burlington (MA); On-site; USD 22,000 - 28,000; Part time

Benefits offered by this job

401(k) plan

Merchandise discounts

Professional development

Community impact

Job summary

Ann Taylor at Burlington Mall is seeking a Sales Lead to support and role model exceptional customer experiences. You will work with the Store Manager to understand store functions and step in as manager when needed.

The role emphasizes guiding associates, onboarding, coaching, and maintaining high standards while ensuring a seamless omnichannel experience. Availability includes evenings, weekends, and holidays.

Qualifications

• 6-months of retail sales experience (preferred).
• Management experience (preferred).
• Technology proficient and ability to operate a point-of-sale system.
• Enjoys communicating and coaching others.
• Flexible availability – including evenings, weekends, and holidays.
• Takes initiative in making thoughtful decisions.
• Ability to organize, delegate, and prioritize assignments to stay on top of deadlines.

Responsibilities

• Deliver personalized customer experiences and guide associates.
• Collaborate with store leadership to onboard and develop a highly engaged team.
• Support an inclusive store environment for associates.
• Uphold high visual and operational standards while focusing on the customer.
• Use tools to drive a customer-focused team and profitable business.
• Provide in-the-moment feedback and coaching to enhance customer interactions.
• Step into managerial roles when needed.

Skills

retail sales

management

POS system

coaching

flexible schedule

initiative

time management

Tools

Point-of-Sale (POS) system

Job description

Ann Taylor at Burlington Mall is seeking a Sales Lead to support and role model exceptional customer experiences. You will work with the Store Manager to understand store functions and step in as manager when needed.

The role emphasizes guiding associates, onboarding, coaching, and maintaining high standards while ensuring a seamless omnichannel experience. Availability includes evenings, weekends, and holidays.