Retail Sales Lead & Coach

KnitWell Group; Ann Arbor (MI); On-site; USD 36,000 - 55,000; Full time

Benefits offered by this job

401(k) plan

Merchandise discounts

Professional development opportunities

Community impact partnerships

Job summary

Ann Taylor in Ann Arbor, MI is seeking a Sales Lead to deliver personalized customer experiences and mentor associates while collaborating with the Store Manager. You will become an expert on store operations and be ready to step in as manager when needed.

You will help uphold brand standards, drive engagement, and support an empowered team in a high-energy retail environment, with opportunity for professional growth and leadership development.

Qualifications

• 6 months of retail sales experience preferred.
• Management experience preferred.
• Proficient with technology and able to operate a point-of-sale system.
• Enjoys communicating and coaching.
• Flexible availability – including evenings, weekends, and holidays.
• Takes initiative in making thoughtful decisions.
• Ability to organize, delegate, and prioritize assignments to stay on top of deadlines.

Responsibilities

• Deliver personalized customer experiences and coach associates.
• Collaborate with Store Manager to run store operations and be ready to step in as manager.
• Represent the brand and model personalized customer experience behaviors.
• Assist onboarding and development of an engaged team.
• Uphold high visual and operational standards while focusing on the customer.
• Use tools to drive a customer-focused team environment and profitable business.
• Provide in-the-moment feedback and coaching to bring out the best in each employee.
• Build productive relationships by sharing ideas and supporting the team.
• Stay informed on company priorities and promotions to enable seamless omnichannel shopping.
• Seamlessly step into the role of manager when needed.

Skills

Retail sales experience

Management experience

POS system proficiency

Communication and coaching

Flexible availability

Initiative

Organization & prioritization

Tools

Point-of-sale system

Job description

Ann Taylor in Ann Arbor, MI is seeking a Sales Lead to deliver personalized customer experiences and mentor associates while collaborating with the Store Manager. You will become an expert on store operations and be ready to step in as manager when needed.

You will help uphold brand standards, drive engagement, and support an empowered team in a high-energy retail environment, with opportunity for professional growth and leadership development.