Retail Sales Keyholder: Lead the Customer Experience

Pendleton Woolen Mills; Fort Worth (TX); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Generous employee discount (50% off)

Benefits and 401k company match

Paid time off

Growth and leadership development

Job summary

Pendleton Woolen Mills in Fort Worth Stockyards is seeking a Retail Sales Keyholder to support store goals and deliver exceptional customer service.

This role handles opening/closing, daily planning, visual standards, and training support for the team within a 30-34 hour work week. Ideal candidates have 2+ years in retail with leadership, strong communication, and tech proficiency with POS and Office tools.

Qualifications

• 2+ years retail sales/customer service experience, with 1 year in a supervisory or shift-lead role.
• Strong communication skills and ability to connect with customers and team members.
• Tech-savvy with POS systems, inventory software, and Microsoft Office.

Responsibilities

• Support store in achieving sales goals and delivering exceptional customer service.
• Open and close the store independently; ensure readiness and security during shifts.
• Create and execute daily plans; communicate priorities with the team.
• Maintain high-energy, customer-first environment and visual merchandising standards.
• Monitor store communications, complete transactions accurately, follow policies and loss-prevention guidelines.

Skills

Customer service

Communication

Team leadership

Sales

Flexibility

Tools

POS systems

Inventory software

Microsoft Office

Job description

Pendleton Woolen Mills in Fort Worth Stockyards is seeking a Retail Sales Keyholder to support store goals and deliver exceptional customer service.

This role handles opening/closing, daily planning, visual standards, and training support for the team within a 30-34 hour work week. Ideal candidates have 2+ years in retail with leadership, strong communication, and tech proficiency with POS and Office tools.