Retail Sales Lead — Customer Experience & Store Ops

Pendleton Woolen Mills Inc; Albuquerque (NM); On-site; USD 21,000 - 23,000; Part time

Benefits offered by this job

Employee discount

Benefits

401k match

Job summary

Pendleton Woolen Mills Inc. in Albuquerque, NM seeks a part-time Retail Sales Keyholder (20-25 hours per week) to join our team. You’ll help lead the in-store experience, support sales goals, and maintain high service standards.

This role emphasizes team collaboration, reliability, and a proactive approach to daily operations. The ideal candidate has 2+ years in retail sales or customer service, with at least 1 year in a supervisory or shift-lead capacity, strong communication, and tech comfort

Qualifications

• 2+ years retail sales/customer service experience, including 1 year in a supervisory or shift-lead role.
• Strong communication skills—able to connect with both customers and team members.
• Self-motivated and proactive, with a passion for helping others.
• Tech-comfortable: experience with POS systems, inventory software, and Microsoft Office.
• Flexible availability, including nights, weekends, and holidays.

Responsibilities

• Support the store in achieving sales goals and delivering exceptional customer service.
• Open and close the store independently and ensure readiness and security during each shift.
• Create and execute daily plans while effectively communicating priorities with the team.
• Encourage positive selling behaviors and maintain a high-energy, customer-first environment.
• Ensure visual merchandising and store housekeeping standards are met.
• Monitor and respond to store communications, including email and internal directives.
• Complete sales transactions with accuracy and efficiency.
• Follow all company policies, operational procedures, and loss prevention guidelines.
• Act quickly to identify problems, recommend solutions, and escape when necessary.
• Support ongoing training efforts and foster team development.

Skills

Retail sales

Customer service

Team leadership

POS systems

Microsoft Office

Tools

POS systems

Inventory software

Microsoft Office

Job description

Pendleton Woolen Mills Inc. in Albuquerque, NM seeks a part-time Retail Sales Keyholder (20-25 hours per week) to join our team. You’ll help lead the in-store experience, support sales goals, and maintain high service standards.

This role emphasizes team collaboration, reliability, and a proactive approach to daily operations. The ideal candidate has 2+ years in retail sales or customer service, with at least 1 year in a supervisory or shift-lead capacity, strong communication, and tech comfort