Retail Sales Keyholder — Lead, Open/Close & Elevate Service

Pendleton Woolen Mills, Inc.; Manchester (VT); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

50% employee discount

PTO & benefits

401k company match

Career growth

Job summary

Pendleton Woolen Mills, Inc. in Manchester, VT seeks a part-time Retail Sales Keyholder (20 hours/week) to support sales goals and deliver exceptional customer service.

You will open and close the store, supervise shifts, and help create daily plans while maintaining merchandising standards.

If you are energetic, customer‑focused, and comfortable with POS systems, this role offers a welcoming team and growth opportunities. Flexible availability including nights, weekends, and holidays is required.

Qualifications

• 2+ years retail sales/customer service experience, including 1 year in a supervisory or shift-lead role
• Strong communication skills—able to connect with both customers and team members
• Self-motivated and proactive, with a passion for helping others
• Tech‑comfortable: experience with POS systems, inventory software, and Microsoft Office

Responsibilities

• Support the store in achieving sales goals and delivering exceptional customer service
• Open and close the store independently and ensure readiness and security during each shift
• Create and execute daily plans while effectively communicating priorities with the team
• Encourage positive selling behaviors and maintain a high-energy, customer-first environment
• Ensure visual merchandising and store housekeeping standards are met
• Monitor and respond to store communications, including email and internal directives
• Complete sales transactions with accuracy and efficiency
• Follow all company policies, operational procedures, and loss prevention guidelines
• Act quickly to identify problems, recommend solutions, and elevate when necessary
• Support ongoing training efforts and foster team development

Skills

Retail experience

Customer service

Supervisory/leadership

POS systems

MS Office

Tools

POS software

Inventory software

MS Office

Job description

Pendleton Woolen Mills, Inc. in Manchester, VT seeks a part-time Retail Sales Keyholder (20 hours/week) to support sales goals and deliver exceptional customer service.

You will open and close the store, supervise shifts, and help create daily plans while maintaining merchandising standards.

If you are energetic, customer‑focused, and comfortable with POS systems, this role offers a welcoming team and growth opportunities. Flexible availability including nights, weekends, and holidays is required.