Retail Sales & Guest Experience Specialist

Sandia Resort & Casino; Albuquerque (NM); On-site; USD 17,000 - 22,000; Full time

Job summary

Sandia Resort & Casino in Albuquerque, NM is seeking a Retail Sales Associate to greet guests, promote inventory, and process transactions at the point of sale. You will deliver friendly service, share product information, and support merchandise presentation.

The role requires two years of retail experience, ability to lift up to 50 pounds, and willingness to pass a background check and drug screening; obtaining an NM Alcohol Server’s license prior to hire is also required.

Qualifications

• Ability to understand and follow specific instructions and procedures.
• Ability to deal effectively with guests and team members.
• Ability to analyze and solve problems.
• Must be friendly, enjoy working with the public and communicate effectively.
• Ability to learn Point-of-Sales software.
• Knowledge of retail business concepts.
• Ability to lift minimum of 50 pounds.
• Ability to work harmoniously and professionally with team members and supervisors.

Responsibilities

• Greets guests cordially and professionally, within one (1) minute or less.
• Promotes sales of inventory, using promotional in-store sales, as well using special orders. Actively participates in monthly sales incentive programs.
• Works cooperatively with management and co-workers to develop a “Team” relationship to achieve desired business goals.
• Provides project and artist information and answer questions regarding arts and crafts, apparel, jewelry, pottery, tobacco, etc.
• Accurately handles all sales transactions through Point-of-Sale systems; cash handling, travelers check verification, credit card processing, Konami, shipping/handling, proper receipt retention, data entry verification, and obtaining ID as required.
• Directs patrons to proper office as appropriate to seek resolution of problems beyond the information and capabilities available to sales associate.
• Answer telephones politely, takes and records accurate messages and passes them to the appropriate person.
• Re-stocking and merchandising of inventory
• Affix price labels as directed by Store Manager.
• Maintain clean and orderly work areas.
• Maintain and replace/re-stock supplies
• Maintain clean cases, jewelry, and merchandise
• Maintain brochure and informative materials.
• Punctual and regular attendance is an essential responsibility for all team members and are expected to report to workbased upon the assigned schedule each day in accordance with the Attendance Policy for Pueblo of Sandia.

Skills

Guest service

Cash handling

POS software

Communication

Teamwork

Problem solving

Tools

Point-of-Sale system

Job description

Sandia Resort & Casino in Albuquerque, NM is seeking a Retail Sales Associate to greet guests, promote inventory, and process transactions at the point of sale. You will deliver friendly service, share product information, and support merchandise presentation.

The role requires two years of retail experience, ability to lift up to 50 pounds, and willingness to pass a background check and drug screening; obtaining an NM Alcohol Server’s license prior to hire is also required.