Retail Sales Floor Associate - Flexible Schedule

Goodwill Industries of Middle Tennessee, Inc.; Crossville (TN); On-site; USD 25,000 - 35,000; Full time

Job summary

Goodwill Industries of Middle Tennessee, Inc. is seeking a Retail Sales Floor Associate to maintain a clean, organized, and welcoming store environment while delivering friendly, efficient service at the point of sale.

The role emphasizes merchandising, store readiness, and adherence to Goodwill’s mission through teamwork and respectful customer interactions. Under store management, you will complete daily tasks, assist customers, and support opening/closing routines to ensure a smooth shopping

Qualifications

• High School Diploma or equivalent preferred.
• Prior retail, customer service, or production experience preferred, but not required.
• Bilingual language skills are preferred.
• Experience operating a point-of-sale system or handling cash transactions preferred.
• Previous nonprofit or mission-based retail experience is a plus.
• Experience working in fast-paced, high-volume environments preferred.

Responsibilities

• Support the delivery of a consistently positive shopper experience by helping maintain a clean, organized, and welcoming store environment.
• Provide a world-class shopper experience by Greeting, Respecting, Engaging, Assisting, and Thanking every shopper.
• Accurately process point-of-sale transactions while delivering friendly, efficient service and supporting smooth customer flow at the front end.
• Support shop-ready merchandising standards through timely recovery, basic replenishment, and adherence to established presentation guidelines.
• Maintain cleanliness, organization, and safety across all shopper-facing areas.
• Assist shoppers with questions, product location, fitting rooms, and checkout needs in a courteous and respectful manner.
• Support signage placement, price accuracy, fixture organization, and product presentation by following established processes and reporting concerns to store leadership.
• Complete assigned tasks to support overall store readiness, including recovery, merchandising support, and basic housekeeping throughout the shift.
• Support opening and closing routines assigned to ensure the store is ready to serve shoppers at the beginning and end of each day.
• Assist with basic backroom, production, or operational support tasks as directed by store leadership.

Skills

Customer service

Cash handling

Attention to detail

Communication

Stand/walk/bend/lift

Education

High School Diploma or equivalent

Tools

POS system

Cash register

Job description

Goodwill Industries of Middle Tennessee, Inc. is seeking a Retail Sales Floor Associate to maintain a clean, organized, and welcoming store environment while delivering friendly, efficient service at the point of sale.

The role emphasizes merchandising, store readiness, and adherence to Goodwill’s mission through teamwork and respectful customer interactions. Under store management, you will complete daily tasks, assist customers, and support opening/closing routines to ensure a smooth shopping