Retail Sales & Customer Solutions Representative with Glo Fiber

Shentel in; Walkersville (MD); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k)

Job summary

Glo Fiber stores in Maryland seek a dynamic Retail Sales & Customer Solutions Representative to help customers choose fast, reliable fiber internet and grow a rewarding sales career. You will work in-store and over the phone, representing a growing brand with strong earning potential.

Base salary plus uncapped commission, paid onboarding, and team support are provided. Training and coaching help you succeed in a collaborative environment with opportunities to advance.

Qualifications

• Excellent communication and ability to build rapport with customers.
• Proven ability to meet and exceed sales targets.
• Comfortable working in a store environment with rotating Saturdays.

Responsibilities

• Welcome and assist customers in-store.
• Provide sales and service support via inbound calls and outbound calls.
• Identify customer needs and recommend Glo Fiber solutions.
• Build relationships and follow up with customers.
• Process payments by credit card and cash.
• Represent Glo Fiber in the community and store.

Skills

Customer service

Sales

Communication

Tools

POS systems

Job description

Shenandoah Telecommunications Company (“Shentel”) specializes in providing High-Speed Internet and other telecommunications services to customers in the Mid-Atlantic United States. We focus on rural communities, which are often overlooked by larger companies. The Shentel family of brands includes: Shentel: Provides traditional cable Internet services for small towns and rural communities. Glo Fiber:Delivers fiber-optic Internet for customers in larger cities, as a competitor to incumbent providers. Shentel Business and Glo Fiber Business: Offers small, medium and large-scale telecommunication services for businesses and enterprises in our areas. We live and work in the same places as the customers we serve, and we are proud to support our local communities. For more information, please visit www.shentel.com.

Build a Career Where Your Effort Pays Off — $60K–$80K+ Earning Potential

• $60,000–$80,000+ target earning potential through base pay, uncapped commission, and performance-based earnings
• Paid training, coaching, and ongoing support to help you succeed
• Opportunity to represent a growing fiber internet brand in your local community

Are you energized by connecting with people, solving problems, and seeing your hard work reflected in your paycheck? As a Glo Fiber Retail Sales & Customer Solutions Representative, you’ll help customers choose reliable, high-speed fiber internet while building a rewarding sales career with a team that invests in your success.

High performers in this role have the opportunity to earn $80,000+ annually through base salary, uncapped commission, and performance-based earnings.

What You’ll Gain

• Base salary + uncapped commission
• Paid training with ongoing coaching and team support
• Medical, dental, vision, and life insurance
• 401(k) with company contribution
• Paid time off, holidays, and more

There is no cap on earnings — motivated team members have the opportunity to grow their income as they grow their customer base.

About the Opportunity

In this customer-facing role, you’ll engage with customers in the Glo Fiber store and by phone, helping them understand their options and choose services that fit their needs. You’ll serve as a trusted guide, a problem solver, and a brand ambassador for Glo Fiber in the community.

What You’ll Do

• Welcome and assist customers through face-to-face interactions in the Glo Fiber store
• Provide sales and service support through our inbound customer call queue and make outbound warm calls to potential customers
• Ask thoughtful questions, identify customer needs, and recommend Glo Fiber solutions
• Build relationships, follow up with customers, and grow your customer base
• Use the sales techniques learned through paid training to meet and exceed goals
• Process customer payments by credit card and cash

Training & Support from Day One

• Paid onboarding and product training
• Sales coaching, shadowing, and ongoing support
• A collaborative team environment where you can learn, grow, and win together

You’ll won’t be expected to figure it out on your own — we’ll help you build the knowledge, confidence, and sales skills to succeed.

You’ll Thrive Here If You Are

• Goal-driven and motivated by performance-based earnings
• A strong communicator who builds rapport easily
• Resilient, self-motivated, and comfortable working independently
• Customer-focused, professional, and excited to represent Glo Fiber in the community

What Success Looks Like

• Consistently meeting and exceeding sales targets
• Building strong customer relationships through follow-up and service
• Working a 9:00 a.m.–6:00 p.m. schedule with rotating Saturdays
• Representing Glo Fiber as a trusted brand ambassador in the store and community

Why Glo Fiber

At Glo Fiber, you’ll be part of a growing brand that helps connect communities with fast, reliable fiber internet. Our service speaks for itself, and our team culture is built around support, accountability, and winning together. Backed by Shentel’s 100+ year history of service and growth, Glo Fiber offers a strong foundation, competitive benefits, and the opportunity to build a meaningful sales career. If you’re ready to grow your income, strengthen your skills, and make an impact in your community, we’d like to meet you.