Retail Sales & Customer Solutions Representative with Glo Fiber

Shentel; Smithfield (VA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company contribution

Paid time off

Holidays

Job summary

Shentel’s Glo Fiber is hiring a Retail Sales & Customer Solutions Representative in-store. You’ll guide customers through options, explain fiber service benefits, and help them select the right plan while building a rewarding sales career.

You’ll receive paid onboarding, ongoing coaching, and support from a collaborative team. The role emphasizes performance-based earnings with base pay and uncapped commissions, along with comprehensive benefits and growth opportunities in the local community.

Qualifications

• Excellent communication and customer service skills.
• Ability to meet sales goals through effective engagement.

Responsibilities

• Welcome and assist customers in-store with inquiries and purchases.
• Provide sales and service support via in-store and outbound calls to potential customers.
• Ask questions to identify needs and recommend Glo Fiber solutions.
• Build relationships and follow up with customers to grow the base.
• Process payments by credit card and cash.

Skills

Customer service

Sales

Communication

Problem solving

Job description

Build a Career Where Your Effort Pays Off — $60K–$80K+ Earning Potential

• $60,000–$80,000+ target earning potential through base pay, uncapped commission, and performance-based earnings
• Paid training, coaching, and ongoing support to help you succeed
• Opportunity to represent a growing fiber internet brand in your local community

Are you energized by connecting with people, solving problems, and seeing your hard work reflected in your paycheck? As a Glo Fiber Retail Sales & Customer Solutions Representative, you’ll help customers choose reliable, high-speed fiber internet while building a rewarding sales career with a team that invests in your success.

High performers in this role have the opportunity to earn $80,000+ annually through base salary, uncapped commission, and performance-based earnings.

What You’ll Gain

• Base salary + uncapped commission
• Paid training with ongoing coaching and team support
• Medical, dental, vision, and life insurance
• 401(k) with company contribution
• Paid time off, holidays, and more

There is no cap on earnings — motivated team members have the opportunity to grow their income as they grow their customer base.

About the Opportunity

In this customer-facing role, you’ll engage with customers in the Glo Fiber store and by phone, helping them understand their options and choose services that fit their needs. You’ll serve as a trusted guide, a problem solver, and a brand ambassador for Glo Fiber in the community.

What You’ll Do

• Welcome and assist customers through face-to-face interactions in the Glo Fiber store

• Provide sales and service support through our inbound customer call queue and make outbound warm calls to potential customers
• Ask thoughtful questions, identify customer needs, and recommend Glo Fiber solutions

• Build relationships, follow up with customers, and grow your customer base
• Use the sales techniques learned through paid training to meet and exceed goals
• Process customer payments by credit card and cash

Training & Support from Day One

• Paid onboarding and product training
• Sales coaching, shadowing, and ongoing support
• A collaborative team environment where you can learn, grow, and win together

You won’t be expected to figure it out on your own — we’ll help you build the knowledge, confidence, and sales skills to succeed.

You’ll Thrive Here If You Are

• Goal-driven and motivated by performance-based earnings
• A strong communicator who builds rapport easily
• Resilient, self-motivated, and comfortable working independently
• Customer-focused, professional, and excited to represent Glo Fiber in the community

What Success Looks Like

• Consistently meeting and exceeding sales targets
• Building strong customer relationships through follow-up and service
• Working a 9:00 a.m.–6:00 p.m. schedule with rotating Saturdays
• Representing Glo Fiber as a trusted brand ambassador in the store and community

Why Glo Fiber

At Glo Fiber, you’ll be part of a growing brand that helps connect communities with fast, reliable fiber internet. Our service speaks for itself, and our team culture is built around support, accountability, and winning together. Backed by Shentel’s 100+ year history of service and growth, Glo Fiber offers a strong foundation, competitive benefits, and the opportunity to build a meaningful sales career. If you’re ready to grow your income, strengthen your skills, and make an impact in your community, we’d like to meet you.