Retail Sales & Customer Solutions Representative with Glo Fiber

Shentel; Lightfoot (VA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, vision, and life

401(k) with company contribution

Paid time off

Paid onboarding and ongoing coaching

Job summary

Glo Fiber in Virginia offers a rewarding Retail Sales & Customer Solutions role in a store setting. You will help customers select high-speed fiber internet, while building a career with performance-based earnings.

Base salary plus uncapped commission, paid onboarding, ongoing coaching, and team support are part of the package. Medical, dental, vision, life insurance, 401(k) with company contribution, and paid time off are included.

Qualifications

• Customer-facing sales experience a plus.
• Ability to explain options and close sales.
• Strong communicator and rapport builder.

Responsibilities

• Welcome and assist customers through face-to-face interactions in the Glo Fiber store.
• Provide sales and service support through inbound calls and outbound warm calls.
• Ask thoughtful questions, identify customer needs, and recommend Glo Fiber solutions.
• Build relationships, follow up with customers, and grow your customer base.
• Use the sales techniques learned through paid training to meet and exceed goals.
• Process customer payments by credit card and cash.

Skills

Customer service

Sales

Communication

Problem solving

Tools

POS/CRM systems

Job description

Build a Career Where Your Effort Pays Off — $60K–$80K+ Earning Potential

• $60,000–$80,000+ target earning potential through base pay, uncapped commission, and performance-based earnings
• Paid training, coaching, and ongoing support to help you succeed
• Opportunity to represent a growing fiber internet brand in your local community

Are you energized by connecting with people, solving problems, and seeing your hard work reflected in your paycheck? As a Glo Fiber Retail Sales & Customer Solutions Representative, you’ll help customers choose reliable, high-speed fiber internet while building a rewarding sales career with a team that invests in your success.

High performers in this role have the opportunity to earn $80,000+ annually through base salary, uncapped commission, and performance-based earnings.

What You’ll Gain

• Base salary + uncapped commission
• Paid training with ongoing coaching and team support
• Medical, dental, vision, and life insurance
• 401(k) with company contribution
• Paid time off, holidays, and more

There is no cap on earnings — motivated team members have the opportunity to grow their income as they grow their customer base.

About the Opportunity

In this customer-facing role, you’ll engage with customers in the Glo Fiber store and by phone, helping them understand their options and choose services that fit their needs. You’ll serve as a trusted guide, a problem solver, and a brand ambassador for Glo Fiber in the community.

What You’ll Do

• Welcome and assist customers through face-to-face interactions in the Glo Fiber store

• Provide sales and service support through our inbound customer call queue and make outbound warm calls to potential customers
• Ask thoughtful questions, identify customer needs, and recommend Glo Fiber solutions

• Build relationships, follow up with customers, and grow your customer base
• Use the sales techniques learned through paid training to meet and exceed goals
• Process customer payments by credit card and cash

Training & Support from Day One

• Paid onboarding and product training
• Sales coaching, shadowing, and ongoing support
• A collaborative team environment where you can learn, grow, and win together

You won’t be expected to figure it out on your own — we’ll help you build the knowledge, confidence, and sales skills to succeed.

You’ll Thrive Here If You Are

• Goal-driven and motivated by performance-based earnings
• A strong communicator who builds rapport easily
• Resilient, self-motivated, and comfortable working independently
• Customer-focused, professional, and excited to represent Glo Fiber in the community

What Success Looks Like

• Consistently meeting and exceeding sales targets
• Building strong customer relationships through follow-up and service
• Working a 9:00 a.m.–6:00 p.m. schedule with rotating Saturdays
• Representing Glo Fiber as a trusted brand ambassador in the store and community

Why Glo Fiber

At Glo Fiber, you’ll be part of a growing brand that helps connect communities with fast, reliable fiber internet. Our service speaks for itself, and our team culture is built around support, accountability, and winning together. Backed by Shentel’s 100+ year history of service and growth, Glo Fiber offers a strong foundation, competitive benefits, and the opportunity to build a meaningful sales career. If you’re ready to grow your income, strengthen your skills, and make an impact in your community, we’d like to meet you.