Retail Sales & Customer Service Specialist

storesalesassociate; Cincinnati (OH); On-site; USD 17,000 - 21,000; Full time

Job summary

Citi Trends in Cincinnati, OH is seeking a Store Sales Associate to join our busy team in a value-priced urban apparel environment. You will assist customers, handle transactions, maintain clean and organized sales floors, and support loss-prevention efforts.

Strong communication and reliability are essential to ensure a positive shopping experience. Responsibilities include processing freight, ringing up sales, applying price changes, and assisting management with merchandising and customer

Qualifications

• High school diploma or equivalent.
• Excellent communication and organizational skills.
• Flexible schedule including nights and weekends.
• Ability to perform basic math operations.

Responsibilities

• Process freight and merchandise handling.
• Assist with price changes and markdowns.
• Balance and process register transactions according to policy.
• Communicate prices to customers at point of sale.
• Bag merchandise and handle transactions accurately.
• Handle cash, checks, and credit cards per policy.
• Seek management approval for returns, voids, or checks.
• Maintain store cleanliness and housekeeping.
• Provide friendly customer service and assist with fitting room policies.
• Explain exchange/refund policies to customers.
• Assist with loss prevention and report theft or incidents.
• Support merchandising on the sales floor as needed.

Skills

Communication skills

Organizational skills

Education

High school diploma or equivalent

Job description

Citi Trends in Cincinnati, OH is seeking a Store Sales Associate to join our busy team in a value-priced urban apparel environment. You will assist customers, handle transactions, maintain clean and organized sales floors, and support loss-prevention efforts.

Strong communication and reliability are essential to ensure a positive shopping experience. Responsibilities include processing freight, ringing up sales, applying price changes, and assisting management with merchandising and customer