Retail Sales & Customer Experience Associate

NAVY EXCHANGE SERVICE COMMAND (NEXCOM); Patuxent Highland (MD); On-site; USD 25,000 - 38,000; Full time

Job summary

NAVY Exchange Service Command (NEXCOM) in Patuxent River, MD is seeking a Sales Associate to embody our brand and provide premier customer service. You will assist customers, promote merchandise, and learn product features while staying educational and professional.

A positive, outgoing attitude and willingness to work varied hours are essential. The role emphasizes in-store customer interactions, inventory accuracy, and ability to upsell and cross-sell based on individual needs, with emphasis

Qualifications

• Basic knowledge of products and merchandise.
• Retail experience preferred but not required.
• Strong interpersonal and communication skills.
• Ability to read, write and interpret instructions and procedures.
• Attention to detail and ability to multitask.
• Willingness to work varied hours including weekends and holidays.

Responsibilities

• Proactively engage and connect with customers.
• Direct customers to merchandise and inform them about promotions.
• Provide premier customer service and build positive relationships.
• Cross-sell and upsell based on customer needs and trends.
• Maintain store appearance and inventory accuracy.
• Handle POS transactions and complete related paperwork.

Skills

Customer service

Sales

Inventory management

Communication skills

Basic math

Teamwork

Dependability

Job description

NAVY Exchange Service Command (NEXCOM) in Patuxent River, MD is seeking a Sales Associate to embody our brand and provide premier customer service. You will assist customers, promote merchandise, and learn product features while staying educational and professional.

A positive, outgoing attitude and willingness to work varied hours are essential. The role emphasizes in-store customer interactions, inventory accuracy, and ability to upsell and cross-sell based on individual needs, with emphasis