Retail Sales & Customer Experience Associate

Goodwill of Greater Washington; Manassas (VA); On-site; USD 31,000 - 42,000; Part time

Job summary

Goodwill of Greater Washington is seeking a retail team member to provide courteous customer service, assist with merchandise placement, and operate the cash register in a fast-paced store in Manassas, VA.

Key duties include accurately ringing items, handling cash, answering questions, and maintaining a neat sales floor. The role supports store operations and emphasizes security and professional appearance.

Qualifications

• Ability to effectively communicate with customers and GGW associates.
• Ability to provide exceptional customer service to all customers.
• Ability to settle customer complaints.
• Ability to perform basic math skills.
• Ability to stand for prolonged periods (up to 7 hours per 8-hour shift).
• Ability to bend and lift up to 40 pounds frequently.
• Basic working knowledge of computer applications and the internet.

Responsibilities

• Provides professional and courteous service to all customers inside the store, outside of the store, and on the phone.
• Assures merchandise is placed on the sales floor in a timely manner
• Able to ensure items are rung accurately on the register
• Demonstrates accurate cash handling skill including making change and operating the cash register
• Maintains knowledge of merchandise and answers customer questions promptly
• Keeps floor merchandise neat and assists customers with purchase selections
• Maintains clean professional appearance
• Maintain an orderly and clean register area
• Maintain familiarity with store security procedures and exercise security practices
• Perform general housekeeping duties including sweeping, mopping, vacuuming, dusting
• Perform other duties as assigned by management

Skills

Customer service

Cash handling

Communication

Time management

Basic math

Education

High School Diploma or equivalent

Tools

Cash register

Job description

Goodwill of Greater Washington is seeking a retail team member to provide courteous customer service, assist with merchandise placement, and operate the cash register in a fast-paced store in Manassas, VA.

Key duties include accurately ringing items, handling cash, answering questions, and maintaining a neat sales floor. The role supports store operations and emphasizes security and professional appearance.