Retail Sales Associate - People-First, Growth & Benefits

New Balance, Inc.; Clarksburg (MD); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical insurance options

Dental & vision plans

401K participation

Lifestyle reimbursement

Job summary

New Balance, Inc. is seeking Retail Sale Associates in Clarksburg, MD to deliver exceptional customer service and product expertise. You will greet customers, assess needs, and guide them through product features while maintaining a pristine selling floor and accurate pricing.

The role emphasizes teamwork, cash-handling familiarity, and basic math skills, with a flexible schedule including weekends/holidays. Competitive hourly pay is offered based on experience and location.

Qualifications

• Must be 18 years of age or older.
• Should be a people person!
• Past retail experience preferred, but not necessary
• Strong customer service and verbal communication skills
• Demonstrated ability to flourish in a team environment
• Familiarity with cash register functions
• Ability to quickly perform basic math
• Willingness to work a flexible schedule that may include weekends and holidays
• Ability to: lift 4 lbs. frequently; lift maximum 8 lbs. occasionally; kneel or squat frequently; move boxes of product up to 50 lbs (with assistance if necessary); stand for extended periods of time; climb ladders occasionally; climb and descend stairs frequently (depending on location)

Responsibilities

• Provide customer service using proper selling techniques, product knowledge, and the GUEST service model:
• Greet and make customer contact
• Understand the customer's needs
• Educate the customer on product features and benefits
• Solve any customer problems/answer any questions
• Transact the sale through suggestive selling, multiple selling, and effective closing
• Correctly measure and fit customers with appropriate NB product
• Inform customers about any promotions we have running
• Keep the floor always looking its best – neat, organized, and well stocked
• Make sure items are labeled and price marked properly
• Protect our products by greeting customers, attaching/detaching security tags, monitoring floor merchandise, reporting shrinkage and security violations, etc.
• Follow safety regulations, including proper lifting procedures and timely reporting of all accidents and near misses

Skills

Customer service

Verbal communication

Team player

Cash register

Basic math

Flexible schedule

Job description

New Balance, Inc. is seeking Retail Sale Associates in Clarksburg, MD to deliver exceptional customer service and product expertise. You will greet customers, assess needs, and guide them through product features while maintaining a pristine selling floor and accurate pricing.

The role emphasizes teamwork, cash-handling familiarity, and basic math skills, with a flexible schedule including weekends/holidays. Competitive hourly pay is offered based on experience and location.