Retail Sales Associate - Part-Time - 3766

FirstCash, Inc.; Springfield (IL); On-site; USD 30,000 - 38,000; Part time

Benefits offered by this job

Flexible working hours

Employee discounts

Commission opportunities

Earned Wage Access program

Job summary

FirstCash, Inc. is seeking entry-level, part-time sales associates to join their pawn store locations across the nation. Associates will be responsible for engaging with customers, processing sales and loans, and ensuring excellent customer service.

The role offers an hourly wage of $15.00 to $18.00 plus potential commission, and various perks such as employee discounts and a flexible schedule. Applicants must be at least 18 years old and possess a high school diploma or GED.

Qualifications

• Must be able to lift or carry up to 50 pounds.
• Ability to perform basic math calculations proficiently.
• Cash handling experience is preferred.

Responsibilities

• Greets and interacts with customers to develop rapport.
• Maintains a clean, stocked sales floor.
• Processes sales and loan transactions.

Skills

Customer service

Cash handling

Multitasking

Basic math calculations

Bilingual

Education

High School Diploma or GED

Tools

Point-Of-Sale systems

Job description

Position Summary

We are seeking entry‑level, part‑time sales associates to work in pawn store locations nationwide. The Pawnbroker / Retail Sales Associate partners with the entire staff to ensure customer service on both the lending and retail sides of the business. The associate greets, engages, and interacts with customers in a positive and professional manner to process sales, loans, and other transactions involving a wide variety of merchandise, including tools, electronics, firearms (in FFL locations), and more.

Compensation

Hourly wage ranging from $15.00 to $18.00 per hour. The position includes a commission structure that pays the associate for every transaction processed. Associates can earn up to 8% on transactions, which could average an additional $5.60 per hour on top of the hourly rate.

Perks and Benefits

• Best working hours in the business; most stores open at 9 AM and close at 6 PM, many are closed on Sundays.
• Earned Wage Access program available to all employees on the second day of employment.
• Unlimited commission above the hourly base rate.
• Employee discounts begin on the first day of employment.
• Access to over 10,000 discounts from more than 1,000 companies through FirstCash Perks.
• Auto‑enrollment in the first 1 K program after six months of employment.

Responsibilities

• Greets and interacts with all customers to develop rapport and recommend appropriate financial solutions.
• Performs non‑management open/close procedures.
• Maintains a clean, stocked sales floor and display of merchandise.
• Processes sales and loan transactions in accordance with established policies and regulatory requirements.
• Handles all cash and negotiable items in accordance with established policies and regulatory requirements.
• Answers incoming calls per company standards.
• Communicates the legal aspects of pawn and buy transactions to customers.
• Communicates effectively with coworkers and managers, showing respect and using effective communication tools.
• Partners with all employees to create a positive and memorable customer experience.
• Successfully completes assigned training.
• Completes other related duties as assigned.

Minimum Requirements & Qualifications

• Must be willing and able to lift or carry up to 50 pounds.
• Must be able to perform duties and tasks for extended periods of time, including standing, stooping, walking, climbing, pushing, pulling, and lifting.
• Ability to work with firearms and become firearms certified.
• Employees may be asked to assist a customer on or outside the property and retrieve products from exterior storage.
• Minimum age 18 years old.
• High School Diploma, GED, or equivalent experience.
• Strong desire to work with customers and be team‑oriented.
• Ability to multitask in a fast‑paced environment.
• Ability to perform basic math calculations proficiently.
• Cash handling experience is preferred.
• Should be able to work in multiple locations as business needs dictate.
• Must work a flexible retail schedule, including weekends and holidays.
• Computer literate and able to operate Point‑Of‑Sale (POS) systems and common office machines.
• Bilingual applicants are encouraged to apply.

Commission Plan Information

The commission incentive plan is proprietary to FirstCash. Pawnbrokers can earn 2–8% commission based on the gross profit of their personal performance. Details of the commission incentive plan are provided during the interview process.

Equal Opportunity Employer

FirstCash Holdings, Inc. is an Equal Opportunity Employer. It is the policy of FirstCash to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, FirstCash will provide reasonable accommodations for qualified individuals with disabilities.