Retail Sales Associate - Part Time - 0539

FirstCash, Inc.; Chicago (IL); On-site; USD 22,868 - 26,449; Part time

Benefits offered by this job

Commission structure up to 8%

Employee discounts

Access to Earned Wage Access program

Auto-enrollment in 401k after six months

Job summary

FirstCash, Inc. is seeking entry-level, part-time sales associates for pawn store locations across the United States. This position involves assisting customers with sales, loans, and inquiries while ensuring a high level of customer service.

The ideal candidate will be customer-oriented, able to multi-task in a fast-paced retail environment, and possess basic math skills. Starting pay ranges from $16.60 to $19.20 per hour, with commission opportunities based on transactions.

Qualifications

• Must be at least 18 years old.
• Ability to lift/carry up to 50 pounds.
• Strong desire to work with customers.
• Ability to perform basic math calculations proficiently.

Responsibilities

• Greet and interact with customers to provide appropriate financial solutions.
• Perform sales and loan transactions.
• Maintain a clean and stocked sales floor.
• Handle cash and negotiable items according to policies.
• Communicate effectively with coworkers and customers.

Skills

Customer service skills

Ability to multi-task

Basic math proficiency

Cash handling experience

Communication skills

Education

High School Diploma or equivalent

Tools

Point-Of-Sale (POS) systems

Job description

Position Summary

We are seeking entry-level, part-time sales associates in our pawn store locations nationwide. The Pawnbroker / Retail Sales Associate partners with the entire staff of the store to ensure customer service on both the lending and retail sides of the business. A Pawnbroker/Retail Sales Associate greets, engages, and interacts with customers in a positive and professional manner to process sales, loans, and other transactions. A Pawnbroker / Retail Sales Associate thrives on engaging with customers and assists with customer inquiries and problem resolution. The associates will work with a wide variety of jewelry and general merchandise, including tools, electronics, firearms (in FFL locations), and much more.

Perks and Benefits

We offer an easily achievable commission structure that pays you for every transaction you process. Our retail sales associates can earn up to 8% on transactions, which could average an additional $2.42 per hour on top of your hourly rate.

• The best working hours in the business. Most stores open at 9 AM and close at 6 PM; many stores are closed on Sundays.
• Earned Wage Access program is available to all employees on the second day of employment. Employees have access to withdraw up to 50% of the wages earned up to seven times in a payroll cycle.
• The ability to earn unlimited commission above your hourly base rate.
• Employee discounts are available to all employees on the first day of active employment.
• Access to over 10,000 discounts from 1,000+ companies with FirstCash Perks!
• Auto-enrollment in the FirstCash 401k program after six months of employment.

Responsibilities

• Greets and interacts with all customers to develop a rapport to better provide and recommend appropriate financial solutions.
• Performs non-management open/close procedures.
• Keeps the sales floor clean, stocked, and maintains the display of merchandise.
• Performs sales and loan transactions in accordance with established policies, procedures, practices, and regulatory requirements.
• Handles all cash and negotiable items in accordance with established policies, procedures, practices, and regulatory requirements.
• Answers incoming calls per company standards.
• Effectively communicates to customers the legal aspects of the pawn and buy transactions.
• Communicates effectively with coworkers and managers, displaying respect and using effective communication tools.
• Partners with all employees to create a positive and memorable customer experience.
• Successfully completes the assigned training.
• Other related duties, as assigned.

Minimum Requirements & Qualifications

• Must be willing and able to lift/carry up to 50 pounds.
• Must be willing and able to perform duties and tasks for extended periods of time (standing, stooping, walking, climbing, pushing, pulling, lifting).
• Ability to work with firearms and to become firearms certified.
• Employees may be asked to assist a customer on the exterior of the building or retrieve products stored in exterior storage buildings or other areas.
• Minimum Age: 18 years old.
• High School Diploma, GED, or equivalent experience.
• Strong desire to work, serve customers, work with people, and be team-oriented.
• Ability to multi-task in a fast-paced environment.
• Ability to perform basic math calculations proficiently.
• Cash handling experience is preferred.
• Should be able to work in multiple locations as business needs dictate.
• Must have the ability to work a flexible retail schedule based on business needs, including weekends and holidays.
• Computer literate and able to operate Point‑Of‑Sale (POS) systems and common office machines.

Bilingual applicants are encouraged to apply!

Commission Plan Information

The employee commission incentive plan is proprietary. Pawnbrokers have the potential to earn 2‑8% commission, based on the gross profit of their personal performance. Applicants are provided with more details during the interview process.

Equal Opportunity Employer

FirstCash Holdings, Inc. is an Equal Opportunity Employer. It is the policy of FirstCash to provide equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, FirstCash will provide reasonable accommodations for qualified individuals with disabilities.

Payrates will not be below any applicable local minimum wage requirements.

$16.60 to $19.20 per hour