Johnnie-O: Retail Sales Associate

Derby St. Shops; Hingham (MA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Health/Dental/Vision Insurance

Paid time off

Employee discount

Job summary

Derby St. Shops is seeking a Retail Sales Associate to deliver exceptional customer experiences and build lasting relationships. This role is crucial for creating a welcoming environment and ensuring customers connect with the Johnnie-O brand.

Responsibilities include welcoming customers, providing personalized styling suggestions, maintaining a clean and organized store, and efficient transaction processing. The position requires 1-3 years of experience and strong communication skills.

We offer a full-time position with a competitive benefits package, including health insurance and paid time off.

Qualifications

• 1-3 years of retail or customer service experience, ideally in apparel or premium lifestyle brands.
• Strong interpersonal skills with a genuine ability to connect with people.
• Proactive, solutions-oriented approach to delivering excellent customer service.

Responsibilities

• Welcome every customer with a friendly, authentic approach that reflects the Johnnie‑O brand.
• Listen and connect with customers to understand their needs.
• Provide knowledgeable feedback and personalized styling suggestions.
• Maintain a client book and follow up with customers to build long-term relationships.

Skills

Customer service experience

Interpersonal skills

Adaptability

Proactive approach

Job description

Johnnie-O is looking for a Retail Sales Associate to deliver an exceptional customer experience, build lasting relationships, and contribute to the overall success of the store. This role is key to creating a welcoming, on‑brand environment where customers feel connected to both the product and the Johnnie‑O lifestyle.

Responsibilities

• Welcome every customer with a friendly, authentic approach that reflects the Johnnie‑O brand.
• Listen and connect with customers to understand their needs, style preferences, and fit requirements.
• Provide knowledgeable feedback and personalized styling suggestions.
• Share product knowledge, new arrivals, and upcoming events to keep customers engaged.
• Maintain a client book and follow up with customers to build long‑term relationships.
• Consistently meet or exceed individual sales goals.
• Contribute to store sales by proactively engaging customers and recommending additional products.
• Participate in outreach, appointment‑based selling, and event support to grow the customer base.
• Ensure the sales floor and fitting rooms are clean, organized, and fully stocked.
• Assist in restocking, re‑merchandising, and setting seasonal floor changes.
• Support accurate inventory management and communicate stock needs to leadership.
• Process transactions efficiently and accurately, including returns and exchanges.
• Follow cash handling procedures and maintain accuracy in the POS system.
• Assist with back‑of‑house/replenishment responsibilities, price changes, markdowns, transfers, and other operational tasks as needed.

Qualifications

• 1‑3 years of retail or customer service experience, ideally in apparel or premium lifestyle brands.
• Strong interpersonal skills with a genuine ability to connect with people.
• Proactive, solutions‑oriented approach to delivering excellent customer service.
• Ability to adapt in a fast‑paced environment and handle multiple priorities.
• Comfortable working a flexible schedule including evenings, weekends, and holidays.
• Ability to stand for extended periods and lift up to 20 lbs.

Benefits & Compensation

• Full‑time/Hourly position plus commission opportunities, paid time off, and paid holidays.
• Health/Dental/Vision/FSA/Life/Short‑Term Disability Insurance benefits.
• A fun and unique working environment, a challenging career, and a competitive compensation and benefits package. We value our employees’ time and efforts.

Our commitment to your success is enhanced by our competitive compensation and extensive benefits package, including health, dental, vision insurance, life insurance, flexible spending accounts, a generous time‑off policy including vacation, paid sick time, a retirement savings plan, bonus opportunities, and a generous employee discount. Casual dress policy, potential career growth and a family‑oriented working environment.