Retail Sales Lead, Part-Time

Johnnie-O; Naples (FL); On-site; USD 21,000 - 28,000; Part time

Job summary

Johnnie-O in Naples, FL is looking for a part-time Retail Sales Lead to deliver an exceptional customer experience, build lasting relationships, and contribute to the store's success.

Requirements include 4+ years of retail or customer service, strong interpersonal skills, a proactive mindset, and the ability to work evenings, weekends, and holidays. You must be able to stand for long periods and lift up to 20 lbs. Paid hourly, no more than 25 hours/week.

Qualifications

• 4+ years of retail or customer service experience.
• Strong interpersonal skills and ability to connect with customers.
• Proactive, solutions-oriented approach to delivering service.
• Ability to adapt in a fast-paced environment and handle multiple priorities.
• Flexible schedule including evenings, weekends, and holidays.
• Ability to stand for extended periods and lift up to 20 lbs.

Responsibilities

• Welcome customers with a friendly, authentic Johnnie-O approach.
• Understand customer needs, style preferences, and fit requirements.
• Provide knowledgeable feedback and personalized styling suggestions.
• Share product knowledge, new arrivals, and events to engage customers.
• Maintain client book and follow up to build long-term relationships.
• Meet or exceed individual sales goals and contribute to store sales.
• Assist with outreach, appointments, and event support to grow the customer base.
• Ensure sales floor and fitting rooms are clean, organized, and stocked.
• Assist with restocking, re-merchandising, and seasonal floor changes.
• Support inventory management and communicate stock needs to leadership.
• Process transactions accurately, including returns and exchanges.

Skills

Retail experience

Interpersonal skills

Proactive mindset

Flexibility

Stamina/physical

Job description

Johnnie-O is a branded lifestyle apparel company, founded in 2005 in Santa Monica, CA, that embodies living your best life. Its blend of Southern California lifestyle coupled with a hint of East Coast tradition and Midwest grit creates a truly distinct point of view within the lifestyle apparel industry. Johnnie-O is a unique lifestyle apparel brand providing classic, casual pieces for men, women, and boys. The brand fills a niche in the apparel marketplace between the traditional East Coast "preppy" brands and West Coast "surf" brands. The Johnnie-O brand is both a personality and an experience that can be described as fun, fresh, tongue-in-cheek, accessible, active and family-oriented.

Johnnie-O is a fast-growing multi-channel apparel company. We seek to attract highly motivated individuals who want to work as a team and share in the commitment, responsibility, and discipline required to achieve our vision. The Johnnie-O management philosophy is based on responsibility and mutual respect. We are a fun and dynamic bunch that are motivated in working to get the company to the next level. Our employees are smart, creative, and passionate individuals who meet the same superior standards we set for our products. We embrace talented people with diverse backgrounds and experiences. It is our goal to hire high-energy, diverse, bright, creative, and flexible individuals who thrive in a fast-paced work environment.

THE ROLE

Johnnie-O is looking for a Retail Sales Lead to work 10-15 hours/week to deliver an exceptional customer experience, build lasting relationships, and contribute to the overall success of the store. This role is key to creating a welcoming, on-brand environment where customers feel connected to both the product and the Johnnie-O lifestyle.

Responsibilities

• Welcome every customer with a friendly, authentic approach that reflects the Johnnie-O brand.
• Listen and connect with customers to understand their needs, style preferences, and fit requirements.
• Provide knowledgeable feedback and personalized styling suggestions.
• Share product knowledge, new arrivals, and upcoming events to keep customers engaged.
• Maintain a client book and follow up with customers to build long-term relationships,
• Consistently meet or exceed individual sales goals.
• Contribute to store sales by proactively engaging customers and recommending additional products.
• Participate in outreach, appointment-based selling, and event support to grow the customer base.
• Ensure the sales floor and fitting rooms are clean, organized, and fully stocked.
• Assist in restocking, re-merchandising, and setting seasonal floor changes.
• Support accurate inventory management and communicate stock needs to leadership.
• Process transactions efficiently and accurately, including returns and exchanges.
• Follow cash handling procedures and maintain accuracy in the POS system.
• Assist with back of house/replenishment responsibilities, price changes, markdowns, transfers, and other operational tasks as needed.
• Ability to open and close the store, when necessary, when the store manager and assistant store manager are absent.

Qualifications

• 4+ years of retail or customer service experience, ideally in apparel or premium lifestyle brands.
• Strong interpersonal skills with a genuine ability to connect with people.
• Proactive, solutions-oriented approach to delivering excellent customer service.
• Ability to adapt in a fast-paced environment and handle multiple priorities.
• Comfortable working a flexible schedule including evenings, weekends, and holidays.
• Ability to stand for extended periods and lift up to 20 lbs.

Additional Information

• Paid hourly, no more than 25 hours/week

Casual dress policy, potential career growth, and a family-oriented working environment.

We appreciate your interest in our company and look forward to hearing from you!