Retail Sales Associate, Full-Time

Plaza del Lago; Wilmette (IL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Commission opportunities

Paid time off

Health/Dental/Vision benefits

Job summary

Plaza del Lago is seeking a Retail Sales Associate to deliver exceptional customer experiences and build lasting relationships. The role involves welcoming customers, providing personalized styling suggestions, and maintaining an organized sales floor.

The ideal candidate has 1-3 years of retail experience, strong interpersonal skills, and a proactive customer service approach. This full-time position includes commission opportunities, health benefits, and paid time off.

Qualifications

• 1-3 years of retail or customer service experience, ideally in apparel or premium lifestyle brands.
• Strong interpersonal skills with a genuine ability to connect with people.
• Proactive, solutions-oriented approach to customer service.

Responsibilities

• Welcome every customer with a friendly, authentic approach.
• Listen and connect with customers to understand their needs.
• Provide knowledgeable feedback and personalized styling suggestions.
• Maintain a clean and organized sales floor and fitting rooms.

Skills

Retail or customer service experience

Interpersonal skills

Customer service

Ability to adapt in a fast-paced environment

Flexible schedule

Job description

Johnnie-O is looking for a Retail Sales Associate to deliver an exceptional customer experience, build lasting relationships, and contribute to the overall success of the store. This role is key to creating a welcoming, on-brand environment where customers feel connected to both the product and the Johnnie-O lifestyle.

RESPONSIBILITIES

• Welcome every customer with a friendly, authentic approach that reflects the Johnnie-O brand.
• Listen and connect with customers to understand their needs, style preferences, and fit requirements.
• Provide knowledgeable feedback and personalized styling suggestions.
• Share product knowledge, new arrivals, and upcoming events to keep customers engaged.
• Maintain a client book and follow up with customers to build long-term relationships.
• Consistently meet or exceed individual sales goals.
• Contribute to store sales by proactively engaging customers and recommending additional products.
• Participate in outreach, appointment-based selling, and event support to grow the customer base.
• Ensure the sales floor and fitting rooms are clean, organized, and fully stocked.
• Assist in restocking, re-merchandising, and setting seasonal floor changes.
• Support accurate inventory management and communicate stock needs to leadership.
• Process transactions efficiently and accurately, including returns and exchanges.
• Follow cash handling procedures and maintain accuracy in the POS system.
• Assist with back‑of‑house/replenishment responsibilities, price changes, markdowns, transfers, and other operational tasks as needed.

QUALIFICATIONS

• 1‑3 years of retail or customer service experience, ideally in apparel or premium lifestyle brands.
• Strong interpersonal skills with a genuine ability to connect with people.
• Proactive, solutions‑oriented approach to delivering excellent customer service.
• Ability to adapt in a fast‑paced environment and handle multiple priorities.
• Comfortable working a flexible schedule including evenings, weekends, and holidays.
• Ability to stand for extended periods and lift up to 20 lbs.

BENEFITS & COMPENSATION

• Full‑time/Hourly position plus commission opportunities, paid time off, and paid holidays.
• Health/Dental/Vision/FSA/Life/Shirt‑Term Disability Insurance benefits.