Retail Sales Associate Part Time

BJ's Wholesale Club; Haverhill (MA); On-site; Full time

Job summary

Join a leading wholesale club as a member service representative. You'll be responsible for promoting membership programs, providing excellent customer service, and ensuring a positive environment for members. Ideal candidates have sales or customer service experience and a results-driven mindset.

Benefits

Weekly Pay

Free BJ's Membership

Generous Time Off Programs

Health Benefits

401(k) Plan with Company Match

Qualifications

• Prior front-line/customer service or sales experience preferred.
• Results-driven with a track record of achieving goals.

Responsibilities

• Promote BJ’s membership programs and provide superior customer service.
• Resolve member concerns courteously and promptly.

Skills

Customer Service

Sales

Basic Math Skills

Job description

Join our team of more than 34,000 members, supporting our members and communities in our Club Support Center, 235+ clubs, and eight distribution centers. BJ’s Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow, and be their authentic selves. Together, we’re committed to providing outstanding service and convenience to our members, helping them save on the products and services they need for their families and homes.

The Benefits of working at BJ’s

• BJ’s pays weekly
• Eligible for free BJ's Inner Circle and Supplemental membership(s)*
• Generous time off programs to support busy lifestyles*
• Benefit plans for your changing needs*
• Three medical plans**, Health Savings Account (HSA), two dental plans, vision plan, flexible spending
• 401(k) plan with company match (must be at least 18 years old)

*Eligibility requirements vary by position

**Medical plans vary by location

Job Summary

Responsible for executing Acquisition 365, renewing, upgrading, and cross-selling BJ’s Loyalty Programs. Also responsible for merchandise returns, exchanges, pick-ups, and general customer service inquiries. Provides excellent and efficient member service.

Team Members:

• Carry out job functions and responsibilities as assigned. Support the application of club policies, procedures, and compliance.
• Strive for flawless execution and hold ourselves accountable.
• Act with honesty and integrity, leading with the member in mind to address concerns and escalate issues as appropriate.
• Ensure a safe and positive environment for members and staff.
• Embrace inclusion and diversity, working collaboratively with respect. Work as a team to achieve goals.
• Move with speed and agility in all tasks.
• Innovate and adapt to keep pace with the changing environment.
• Maintain a friendly and positive attitude.

Members:

• Deliver service excellence at all points of contact.
• Resolve and de-escalate member concerns effectively.
• Ensure a safe and positive environment for members.
• Commit daily to GOLD Member Standards:
  • Greet, Anticipate, Appreciate (GAA)
  • Fast, Friendly, Full, Fresh, Clean

Club Standards:

Work as a team to deliver GOLD club standards daily, including:

• All items stocked and promotional plans executed
• Maintain visible, accurate signage
• Keep the environment clean and organized, inside and out

Know your Business:

• Understand how to access and interpret department performance reports.
• Recognize the connection between consistent execution and positive business impact.

Major Tasks, Responsibilities, and Key Accountabilities

• Promote BJ’s value proposition regarding acquisition, retention, perks, and the Member experience.
• Effectively pitch all membership programs to potential members in accordance with company policies.
• Sell BJ’s membership products to new and existing members with enthusiasm.
• Drive toward achieving established goals and benchmarks.
• Understand all BJ’s Membership options and Co-Brand credit card offerings.
• Provide superior customer service as a first point of contact for membership, credit applications, questions, issues, returns, exchanges, look-ups, and pickups.
• Follow policies regarding tax-exempt/resale memberships, monitor renewals and status.
• Resolve member concerns courteously and promptly, escalating when necessary.
• Assist with BOPIC orders for members.
• Maintain adherence to club policies and procedures.
• Perform other duties as assigned, including cross-departmental work.
• Maintain regular, predictable attendance.

Qualifications

• Prior front-line/customer service or sales experience preferred.
• Results-driven with a track record of achieving goals.
• Basic math skills preferred.
• Computer proficiency preferred.

Environmental Job Conditions

• Primarily stationary work on hard surfaces; occasional bending, handling, pulling, reaching, or stooping.
• Occasional lifting up to 30 pounds; may require assistance for heavier objects.
• Indoor environment with infrequent exposure to temperature extremes and noise; occasional contact with cleaning agents.

In accordance with Pay Transparency laws, the estimated starting salary for this role is from $17.00. Actual salaries depend on various factors including location, education, experience, and qualifications.