Retail Sales Associate Part Time

BJ's Wholesale Club, Inc.; Haverhill (MA); On-site; USD 10,000 - 60,000; Part time

Job summary

BJ's Wholesale Club is seeking a Retail Sales Associate to provide exceptional service and support to members. Responsibilities include promoting membership programs, assisting with inquiries, and maintaining club standards. Join a collaborative team dedicated to delivering value and service excellence.

Benefits

Weekly Pay

Free BJ's Membership

Generous Time Off Programs

401(k) Plan with Company Match

Qualifications

• Prior front-line/customer service or sales experience preferred.
• Results-driven with success in achieving goals.

Responsibilities

• Promote BJ’s value proposition regarding acquisition and retention.
• Provide superior customer service regarding memberships and inquiries.
• Maintain regular, predictable attendance.

Skills

Customer Service

Sales

Basic Math

Computer Proficiency

Job description

Retail Sales Associate Part Time page is loaded

Retail Sales Associate Part Time

Apply locations Haverhill, MA #0189 | time type: Part time | posted on: Posted 2 Days Ago | job requisition id: R197839

Join our team of more than 34,000 members, supporting our members and communities in our Club Support Center, 235+ clubs, and eight distribution centers. BJ’s Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow, and be their authentic selves. We are committed to providing outstanding service and convenience to our members, helping them save on products and services for their families and homes.

The Benefits of working at BJ’s

• BJ’s pays weekly
• Eligible for free BJ's Inner Circle and Supplemental memberships*
• Generous time off programs to support busy lifestyles*
• Benefit plans for your changing needs*
• 401(k) plan with company match (must be at least 18 years old)

*Eligibility requirements vary by position. Medical plans vary by location.

Job Summary

Responsible for executing acquisition of 365, renewing, upgrading, cross-selling BJ’s Loyalty Programs. Also responsible for merchandise returns, exchanges, pick-ups, and general customer service inquiries. Provides excellent and efficient member service.

Team Members:

• Carry out job functions and responsibilities as assigned. Support club policies, procedures, and compliance.
• Strive for flawless execution and accountability.
• Act with honesty and integrity, prioritizing the member in addressing concerns and escalating issues as appropriate.
• Ensure a safe and positive environment for members and staff.
• Embrace inclusion and diversity, working collaboratively and respectfully. Work as a team to achieve goals.
• Move with speed and agility in all tasks.
• Innovate and adapt to keep pace with the changing environment.
• Maintain a friendly and positive attitude.

Members:

• Deliver service excellence at all contact points.
• Resolve and de-escalate concerns effectively.
• Ensure a safe and positive environment and experience for members.
• Commit daily to GOLD Member Standards: Greet, Anticipate, Appreciate (GAA); Fast, Friendly, Full, Fresh, Clean.

Club Standards:

• Work as a team to deliver GOLD club standards daily, including stocking items, executing promotional plans, maintaining visible signage, and keeping the environment clean and organized.

Know Your Business:

• Understand how to access and interpret performance reports for your department.
• Recognize the impact of consistent execution on business success.

Major Tasks, Responsibilities, and Key Accountabilities

• Promote BJ’s value proposition regarding acquisition, retention, perks, and member experience.
• Effectively pitch membership programs to potential members.
• Sell membership products with high energy and determination.
• Drive toward goal achievement based on established benchmarks.
• Understand all membership options and co-brand credit card details.
• Provide superior customer service regarding memberships, credit applications, and general inquiries.
• Follow policies on tax-exempt/resale memberships and monitor renewals and status.
• Resolve member concerns courteously and promptly, escalating when necessary.
• Assist with BOPIC orders for members.
• Maintain all club policies and perform other duties as assigned, including working in other departments as needed.
• Maintain regular, predictable attendance.

Qualifications

• Prior front-line/customer service or sales experience preferred.
• Results-driven with success in achieving goals.
• Basic math skills preferred.
• Computer proficiency preferred.

Environmental Job Conditions

• Primarily stationary work on hard surfaces, with occasional bending, handling, and reaching.
• Occasional lifting up to 30 pounds; may require assistance for heavier objects.
• Indoor environment with infrequent exposure to temperature extremes, loud noises, and cleaning agents.

In accordance with Pay Transparency laws, the starting pay range is from $17.00. Actual salaries depend on various factors including location, education, experience, and qualifications.

About Us

At BJ's Wholesale Club, we focus on delivering unbeatable value and outstanding service to our members and communities.

Headquartered in Marlborough, Massachusetts, BJ's Wholesale Club operates over 235 clubs, 165+ gas locations, and eight distribution centers, pioneering the warehouse club concept in the northeastern U.S. We offer a curated assortment of groceries, general merchandise, gasoline, and ancillary services, enhanced by our omnichannel capabilities.