Retail Sales Associate - Maple Tree Place

Gap Inc.; United States; On-site; USD 30,000 - 38,000; Part time

Job summary

Gap Inc. is seeking a friendly retail associate to engage customers on the sales floor, share product knowledge, and help build outfits that reflect current promotions and events.

You will educate customers about loyalty programs and use omnichannel tools to ensure a seamless shopping experience. You will support various store operations, including fitting rooms and checkout, while delivering courteous, efficient service and contributing to brand loyalty.

Qualifications

• Excellent customer service skills.
• Strong communication and interpersonal abilities.
• Ability to learn product and brand quickly.
• Team player and collaborative.

Responsibilities

• Engage customers and provide friendly, knowledgeable assistance across product categories.
• Acknowledge and assist customers; locate merchandise efficiently and answer questions accurately.
• Offer style and outfit suggestions to help customers build looks.
• Educate customers about loyalty programs to drive engagement and repeat visits.
• Leverage omni-channel options to deliver a seamless shopping experience.
• Support sales floor, fitting rooms, checkout, and back-of-house as needed.
• Respond promptly and courteously to internal and external requests.
• Exchange and verify information to provide effective support.

Skills

Customer service

Communication

Problem solving

Job description

About the Role

In this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in product and use this expertise to educate, inform, inspire and outfit the customer. You will offer information to the customer on current merchandise assortment, store promotions and events, and execute operational processes effectively and efficiently. Your goal is to bring our brand to life for our customers while building brand loyalty and delivering with productivity.

What You’ll Do

• All associates are expected to become experts of the brand’s selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
• Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
• Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
• Promote loyalty by educating customers about our loyalty programs
• Leverage omni channel offerings to deliver a frictionless customer experience
• Support sales floor, fitting room, check out, and back of house processes, as required
• Courteous and responsive to internal/external request
• Exchange and verifies job related information to provide support

Who You Are

• Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
• Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
• Able to handle customer interactions and potential issues/concerns courteously and professionally
• Use basic information-gathering skills to solve problems
• Ability to learn procedural knowledge acquired through on- the-job training