Retail Sales Associate - Maple Grove Square

Gap Inc.; New York (NY); On-site; USD 32,000 - 42,000; Part time

Job summary

Gap Inc. in New York seeks a Brand Associate to bring the Gap brand to life for customers. You will deliver an outstanding in-store experience, educate shoppers on products, and connect with customers using an omni-channel approach to grow loyalty.

You’ll work with the store team, support sales goals, handle fittings, and maintain a clean, organized space. A friendly communicator who thrives in a fast-paced retail environment will excel and adapt to flexible hours, including evenings and

Qualifications

• Excellent customer service skills and ability to educate customers.
• Strong communication and interpersonal skills.
• Thrives in a fast-paced retail environment.
• Flexible schedule including holidays and weekends.
• Experience using retail technology is a plus.

Responsibilities

• Assist customers and provide product knowledge.
• Promote loyalty programs and drive sales.
• Operate across sales floor, fitting room, and cash wrap.
• Maintain a neat and organized store.
• Process returns courteously and resolve issues.

Skills

Customer service

Communication

Suggestive selling

Omni-channel

Teamwork

Job description

About the Role

As a Brand Associate, you’re an integral part of our team and bring our brand to life for our customers. You’re responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You’re an expert in product and use your knowledge and experience to educate, inform, inspire and wardrobe the customer. Through collaboration with your leadership team, you’ll deliver a best-in-class customer experience using an omni-channel approach.

What You’ll Do

• Consistently treat all customers and employees with respect and contribute to a positive work environment.

• Promote loyalty by educating customers about our loyalty programs.

• Seek out and engage with customers to drive sales and service using suggestive selling.

• Enhance customer experience using all omnichannel offerings.

• Be accountable to personal goals which contribute to overall store goals and results.

• Support sales floor, fitting room, cash wrap, back of house, as required.

• Maintain a neat, clean and organized work center.

• Handle all customer interactions and potential issues/returns courteously and professionally.

• Execute operational processes effectively and efficiently.

Who You Are

• A good communicator with the ability to effectively interact with customers and your team to meet goals.

• A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.

• Passionate about retail and thrive in a fastpaced environment.

• A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.

• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.

• Able to utilize retail technology.

• Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs.