Retail Sales Associate - Premier Centre

Old Navy; Mandeville (LA); On-site; USD 17,000 - 22,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals to join their team in delivering exceptional customer service. In this role, you will engage with customers, offering expert advice on products and promotions while creating a welcoming shopping environment. Your ability to connect with customers will help foster brand loyalty and enhance the overall shopping experience. This position offers a dynamic work atmosphere where you can grow your skills and contribute to a team dedicated to excellence. If you are passionate about customer service and enjoy working in a fast-paced environment, this opportunity is perfect for you.

Qualifications

• Strong communication and problem-solving skills are essential.
• Ability to engage customers and utilize technology effectively.
• Able to handle customer interactions courteously and professionally
• Use basic information-gathering skills to solve problems
• Learn procedural knowledge from on-the-job training

Responsibilities

• Provide excellent customer service and build brand loyalty.
• Assist customers with product information and store promotions.
• Support various operational processes on the sales floor.
• Promote loyalty programs and educate customers about benefits
• Coordinate omni-channel offerings to create a frictionless shopping experience
• Support sales floor, fitting room, checkout and back-of-house processes as required
• Be courteous and responsive to internal and external requests
• Exchange and verify job-related information to provide support

Skills

Customer Service

Communication Skills

Problem Solving

Technology Utilization

Job description

About the Role

In this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in product and use this expertise to educate, inform, inspire and outfit the customer. You will offer information to the customer on current merchandise assortment, store promotions and events, and execute operational processes effectively and efficiently. Your goal is to bring our brand to life for our customers while building brand loyalty and delivering with productivity.

What You'll Do

• All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
• Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
• Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
• Promote loyalty by educating customers about our loyalty programs
• Leverage omni channel offerings to deliver a frictionless customer experience
• Support sales floor, fitting room, check out, and back of house processes, as required
• Courteous and responsive to internal/external request
• Exchange and verifies job related information to provide support

Who You Are

• Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
• Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
• Able to handle customer interactions and potential issues/concerns courteously and professionally
• Use basic information-gathering skills to solve problems
• Ability to learn procedural knowledge acquired through on- the-job training