Retail Sales Associate - Lottery & Guest Experience

Caesars Entertainment; Biloxi (MS); On-site; USD 28,000 - 36,000; Full time

Job summary

Caesars Entertainment in Biloxi is seeking a Retail Sales Associate who delivers outstanding customer service, processes purchases at the register, and helps maintain an inviting, well‑stocked store.

You will greet guests, use suggestive selling, balance cash daily, stock displays, and follow policy guidelines while representing the Caesars brand with professionalism and a friendly, reliable demeanor. This role requires teamwork and the ability to thrive in a fast-paced casino environment.

Qualifications

• Previous cash handling and POS register experience.
• Must pass a drug test.
• Excellent customer service and communication skills.
• Professional and friendly conversation.
• At least 18 years old.
• Knowledge of property events, promotions and attractions.
• Outgoing personality and ability to generate business.
• Stand for the duration of the shift.
• Able to work independently.
• Able to work in a fast-paced environment.
• Superior communication and presentation skills.
• Team collaboration and independence.
• Well-groomed appearance.
• Adhere to uniform/appearance requirements.
• Computer skills including operating hardware, software, and other technical equipment.
• Friendly with all Caesars Entertainment Gulf Coast team members.

Responsibilities

• Greet and welcome customers as a company representative
• Ensure each customer interaction is positive
• Use suggestive selling techniques
• Operate register and balance cash drawer daily
• Sell Lottery tickets
• Assist in stocking displays and maintain cleanliness
• Obtain merchandise from stockroom when not on floor
• Receive and put away orders in gift shop and stock room
• Keep work area neat and stocked
• Meet attendance guidelines and adhere to policies
• Participate in inventories
• Enforce Project 21 policy to monitor underage gambling
• Suggest products, services and experiences to guests
• Other duties as assigned

Skills

Cash handling

POS register experience

Customer service

Communication skills

Teamwork

Professional demeanor

Standing for long periods

Tools

POS hardware

Cash register

Job description

Caesars Entertainment in Biloxi is seeking a Retail Sales Associate who delivers outstanding customer service, processes purchases at the register, and helps maintain an inviting, well‑stocked store.

You will greet guests, use suggestive selling, balance cash daily, stock displays, and follow policy guidelines while representing the Caesars brand with professionalism and a friendly, reliable demeanor. This role requires teamwork and the ability to thrive in a fast-paced casino environment.