Retail Sales Associate (Gift Shop & Boutique)

Grand Island Casino Resort; Grand Island (NE); On-site; USD 17,000 - 24,000; Full time

Job summary

Grand Island Casino Resort is seeking a Retail Host to warmly greet guests and promote merchandise and food products. You will maintain attractive displays, monitor stock, and assist customers with upselling opportunities in a fast-paced casino gift shop environment.

The role requires strong guest service, cash handling, and teamwork across departments. Training completes as required; adherence to policies including responsible gaming is essential.

Qualifications

• Experience in guest-facing retail or hospitality environments preferred.
• Must pass required training within designated timeframes.

Responsibilities

• Greet guests and encourage purchases.
• Maintain neat, appealing product displays.
• Walk the gift shop to monitor stock and new items.
• Ring up sales and provide correct change; suggest add-ons.
• Be approachable and available to assist guests.
• Answer phones according to guest service standards.
• Collaborate with all departments to ensure smooth operations.
• Assist with compliance and safety policies, including age-related rules.

Skills

Guest service

Upselling

Merchandising

Tools

Cash register

Job description

The Retail Host is responsible for greeting and encouraging guests to purchase merchandise and food products. Create an exciting atmosphere for guests to be comfortable in their shopping experience. Ensure products are organized and displayed in an appealing manner.

Essential Functions

• Ensure all products on display are organized in a neat and appealing manner.
• Routinely walk through the gift shop to maintain awareness of product location and new items.
• Maintain a high level of all products on gift shop floor and ensure adequate levels are on display.
• Continuously appear to be approachable and available for assistance.
• Ring up sales and give correct change. Suggest add-on sales in an appropriate manner.
• Maintain awareness when the fitting room is in use and of risk management concerns with products.
• Log customer requests for merchandise on guest request forms.
• Greet each guest and answer the phone according to established guest service expectations.
• Assure an environment which emphasizes cooperation, communication, and teamwork with all departments.
• Support compliance with all internal procedures and regulatory requirements, including those associated with underage and intoxicated guests.
• Support current law and policy to provide a work environment free from illegal and discriminatory behavior.
• Complete job duties with minimal supervision, maintain acceptable attendance, and use appropriate judgment.
• Job duties, tasks, work hours, work requirements, and other duties as assigned may be added or changed at any time.

Required

• Must hold a valid gaming license in accordance with the Nebraska Racing Gaming Commission.
• Must complete all company-required training within designated time frames.

Schedule

Varies

$15.00

Grand Island Casino Resort is an Equal Opportunity Employer dedicated to non-discrimination in employment. We select the best qualified individual for the job based on job-related qualifications regardless of race, age, color, religion, sex, national origin, ancestry, marital status, sexual preference, disability or any other status protected by applicable law.