Retail Sales Associate - FT

Hatchet Hardware; Wynantskill (NY); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health plan

Vision plan

Dental plan

Health Savings Account

Paid Time Off

401K

Career growth opportunities

Job summary

Hatchet Hardware is seeking a Retail Sales Associate to help unload stock, stock shelves, assist customers, and ensure a high level of service across Upstate New York locations. The role requires a friendly, team-oriented approach and a willingness to learn our POS system, pricing, and promotions.

As a family-run business with nine stores, we value dependable, customer-focused colleagues who can work flexible hours, including weekends and holidays, and help us maintain clean, organized

Qualifications

• High School Diploma or equivalent required.
• Flexible retail schedule including weekends and holidays.
• Read, interpret, and follow safety and operating instructions.
• Communicate professionally with customers and team members.
• Strong organizational skills; detail-oriented and eager to learn.
• Knowledge of multiple departments is a plus.
• Regular and punctual attendance is required.

Responsibilities

• Assist customers in assigned departments and storewide.
• Unload trucks and stock merchandise; maintain department.
• Provide excellent customer service and resolve concerns.
• Maintain awareness of promotions and sales to inform customers.
• Use the POS system to process transactions and assist in training.
• Collaborate with team and share ideas for improvement.

Skills

Customer service

Communication

Organizational skills

Team player

Education

High School Diploma or equivalent

Tools

Cash register

Handheld equipment

POS system

Job description

RETAIL SALES ASSOCIATE JOB DESCRIPTION

Hatchet Hardware is an ACE Hardware affiliated chain of family-owned hardware stores native to Upstate New York. The name "Hatchet Hardware" represents our intention to break the average hardware store's mold by thinking outside the box and being bold, and we have done so since 2014.

Hatchet Hardware is a family-run and operated company. We have nine incredibly diverse shops in the Upstate New York Towns of Brunswick, Troy, Waterford, Palatine Bridge, Niskayuna, Wynantskill, Colonie, Coxsackie and Nassau, and we are currently looking to add to our amazing staff! The communities we are in are important to us, and the teams we create to serve them are our foundation; we seek candidates who work in an inclusive, caring, and positive environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Help unload incoming trucks and put away merchandise (as arranged by management). Maintain your assigned department: Keep clean, organized, and fully stocked.
• Execute the daily operational and day-to-day goals and priorities assigned by store management.
• Cooperate with others and work well as part of a retail team. For example, actively participate in meetings, and share ideas for improvement with management.
• Remove promotional bin tags from displays and price tags as required following sales events, flyers, etc. and restock merchandise displays as needed.
• Handle special orders for all non-stock items. It always takes two associates to say "No." Never tell a customer no without checking with a floor manager, assistant manager, or store manager.
• Watch for shoplifters and take action that will discourage shoplifting in line with company policy. Excellent customer service and interaction prevents shoplifting.
• Provide the best possible experience for Every Customer, Every Time by being helpful, knowledgeable, respectful, and friendly.
• When you are not with a customer or cleaning, stand in the main aisle to get the best view of customers coming into your department. Walk up and down the main aisles to be sure customers are being assisted in all departments. Avoid personal conversations with co-workers on the floor.
• Serve Customers in assigned departments or storewide, and provide needed advice or information, greet customers as soon as you encounter them.
• Assist Customers with simple complaints/concerns; get a manager involved with problems as needed.
• Maintain awareness of all promotions and advertisements so you can tell customers about special sales.
• Always wear your radio and headset to communicate effectively with other associates or management.
• Assist customers with large or heavy items as needed.
• Assist in the training and development of peers.
• To properly serve our customers, we will train you in our Point of Sales system. Paint mixing. Glass Cutting, Propane refills, Key Cutting, Basic Hardware, and Inventory Control.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• High School Diploma or equivalent is required.
• Ability to work a flexible schedule with retail hours, including regular business hours, weekends, and/or holidays.
• Able to read, interpret, and follow instructional documents such as safety rules, operating and maintenance instructions, and procedural manuals.
• Able to communicate professionally with customers and team members.
• Strong organizational skills with a passion for details and a desire to learn and grow professionally.
• Knowledge and experience in various departments are strongly desired.
• A continuous pattern of regular and prompt attendance is required.

PHYSICAL REQUIREMENTS

• Prolonged standing/walking around the store or department.
• Move and handle merchandise up to 50 pounds and fixtures throughout the store, which may involve reaching, crouching, kneeling, or stopping.
• Frequent use of computers and other technology necessary to perform job functions, including handheld equipment, cash register, and ability to process register transactions.

WHAT’S IN IT FOR YOU?

• To improve and sustain the health and wellness of our employees, we offer competitive health, vision, and dental plans, Health and Spending Accounts, Voluntary Benefits, Paid Time Off (PTO), 401K, and career growth opportunities!

From the moment you join our team, we will provide an environment that inspires and motivates you to choose to work here so you can reach your full potential. We support personal growth and achievements. We dedicate ourselves to creating an experience for all our associates that is easy, exciting, and engaging.