Retail Sales Associate — Express Brand Expert

EXPRESS; Peabody (IL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical Insurance

401(k) with Company match

Merchandise discount

Paid Time Off

Parental leave

Job summary

PHOENIX Retail, LLC is seeking a Retail Sales Associate for the Northshore Express store to deliver a high-quality in-store experience for customers. You will assist with stocking, folding, merchandising and transactions while keeping the sales floor tidy and compliant with SOPs.

The role emphasizes strong customer service, teamwork, and the ability to handle busy periods. Availability includes nights and weekends, with benefits outlined for full- and part-time associates.

Qualifications

• High School diploma or equivalent required.
• 0-2 years retail experience preferred, minimum 6 months.
• Proficient with technology (iPad, registers).
• Availability to work nights, weekends and non‑business hours.
• Ability to meet physical requirements.

Responsibilities

• Maintain a clean and organized sales floor, checkout, fitting room, and stock room to ensure the store is safe and inviting to customers.
• Follow company policies and procedures to ensure the safety of all associates and customers.
• Assist with product launch changes according to company SOP.
• Provide a Great Customer Experience.
• Deliver on all aspects of the customer experience model.
• Process transactions quickly and accurately reducing the customers wait time.
• Positively resolve customer service-related issues and communicate resolutions to Store Management.
• Drive credit and loyalty member programs by explaining benefits and encouraging customers to participate.
• Other essential functions may occur as directed by your supervisor.

Skills

Customer service

Communication

Teamwork

Cash handling

Education

High School or Equivalent

Tools

iPad

POS system

Job description

PHOENIX Retail, LLC is seeking a Retail Sales Associate for the Northshore Express store to deliver a high-quality in-store experience for customers. You will assist with stocking, folding, merchandising and transactions while keeping the sales floor tidy and compliant with SOPs.

The role emphasizes strong customer service, teamwork, and the ability to handle busy periods. Availability includes nights and weekends, with benefits outlined for full- and part-time associates.