Retail Sales Associate — Elevate Customer Experience

EXPRESS; Pennsylvania; On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical Insurance

401(k) with match

Merchandise discount

Paid Time Off

Parental leave

Job summary

PHOENIX Retail, LLC, operating Express in Lancaster, seeks a Retail Sales Associate to provide an exemplary in-store experience and assist with stocking, cleaning, and merchandising tasks.

The role focuses on helping customers, processing transactions, and supporting loyalty and credit programs. Requirements include a high school diploma and 0–2 years of related experience, with availability including nights and weekends.

Qualifications

• Education: High School or Equivalent.
• 0-2 years of relevant job experience - minimum 6 months.
• Proficient in use of technology (iPad, registers).
• Meets defined availability criteria, including nights, weekends and non-business hours.
• Meets physical requirements.

Responsibilities

• Maintain a clean and organized sales floor, checkout, fitting room, and stock room to ensure the store is safe and inviting to customers.
• Follow company policies and procedures to ensure the safety of all associates and customers.
• Assist with product launch changes according to company SOP.
• Provide a Great Customer Experience.
• Deliver on all aspects of the customer experience model.
• Process transactions quickly and accurately reducing the customers wait time.
• Positively resolve customer service-related issues as they arise and determine resolution or upscale further.

Skills

Retail customer service

Communication

Teamwork

Technology proficiency

Availability nights weekends

Education

High School or Equivalent

Tools

iPad

POS terminals

Job description

PHOENIX Retail, LLC, operating Express in Lancaster, seeks a Retail Sales Associate to provide an exemplary in-store experience and assist with stocking, cleaning, and merchandising tasks.

The role focuses on helping customers, processing transactions, and supporting loyalty and credit programs. Requirements include a high school diploma and 0–2 years of related experience, with availability including nights and weekends.