Retail Sales Associate / Customer Service

Elements Massage; Spokane Valley (WA); On-site; USD 24,796 - 28,929; Full time

Benefits offered by this job

Monthly performance bonuses

Commission on wellness plan sales

Medical insurance (full-time)

Complimentary monthly massage

Professional development & training

Additional bonus opportunities

Job summary

Elements Massage in Spokane Valley is looking for a Wellness Membership Advisor. In this role, you will be the first point of contact for clients, manage bookings, and promote membership through a relationship-focused sales approach. The position offers competitive hourly pay ($18.00-$21.00), bonuses based on performance, and benefits like medical insurance for full-time employees and complimentary monthly massage sessions. Looking for someone who is sales-driven, service-minded, and a strong team player.

Qualifications

• Prior retail sales or spa/hospitality customer service experience is preferred but not required.

Responsibilities

• Welcome clients and manage scheduling and check-ins.
• Guide new visitors into the Elements Wellness Program.
• Handle daily operations to ensure smooth studio functioning.

Skills

Natural Connector

Sales-Driven

Service-Mindful

Organized & Tech-Savvy

Team Player

Flexible

Tools

Scheduling software

Microsoft Office

Gmail

Job description

Overview

Wellness Membership Advisor

Be the first person clients meet—and the reason they keep coming back. Build a rewarding career where connection, service, and sales come together.

$18.00 - $21.00 per hour + bonuses & commission

The Role – What You’ll Do

As a Wellness Membership Advisor, you’re the heart of the front desk—welcoming clients, managing scheduling and check‑ins, and guiding new visitors into our Elements Wellness Program through a proven, relationship‑focused sales process. You’ll handle daily operations so our therapists can focus on what they do best, all while keeping the studio running smoothly, cleanly, and on‑brand. If you love talking to people—and love listening even more—this role was made for you.

Who You Are – What We’re Looking For

• Natural Connector – You build rapport quickly, listen actively, and make every client feel genuinely welcome.
• Sales‑Driven – You’re motivated by goals and skilled at converting interest into membership through in‑person, relationship‑focused selling.
• Service‑Mindful – You turn client concerns into great customer‑service stories, and you take pride in creating exceptional experiences.
• Organized & Tech‑Savvy – You’re comfortable with scheduling software, Microsoft Office, Gmail, and learning new systems quickly.
• Team Player – You contribute to a clean, calm, professional studio environment and support your teammates every day.
• Flexible – You’re available to work evenings and weekends as needed.

Prior retail sales or spa/hospitality customer service experience is preferred but not required—we’ll train the right person.

Compensation & Benefits – What We Offer

Competitive hourly pay ($18.00‑$21.00 based on experience), monthly performance bonuses based on conversion targets, and commission on Wellness Program sales. Full‑time employees receive medical insurance, plus every team member enjoys a complimentary monthly massage.

• Monthly performance bonuses
• Commission on wellness plan sales
• Medical insurance (full‑time)
• Complimentary monthly massage
• Professional development & training
• Additional bonus opportunities
• More Than a Front Desk Job

You’ll use our proprietary Service Path tools to connect with every client—turning first visits into lasting wellness relationships. With clear targets, ongoing training, and a supportive team around you, this is a role where your people skills directly drive your earning potential and career growth in the wellness industry.