Retail Sales Associate / Customer Service

Elements Massage; Seattle (WA); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Monthly performance bonuses

Commission on wellness plan sales

Medical insurance

Complimentary monthly massage

Professional development and training

Additional bonus opportunities

Job summary

Elements Massage in Seattle is seeking a Wellness Membership Advisor who will be crucial at the front desk, managing client interactions, appointments, and guiding them through the wellness programs. This role requires excellent people skills and the ability to convert interest into memberships through sales-driven strategies. Competitive pay of $21.75 – $23.75 per hour along with monthly bonuses and a supportive team environment are offered. The ideal candidate should possess sales experience, be tech-savvy, and work flexible hours.

Qualifications

• Prior retail sales or spa/hospitality customer service experience preferred.
• Ability to manage a welcoming environment and multitask effectively.

Responsibilities

• Welcome clients and manage their appointments.
• Guide new visitors to the wellness program.
• Maintain studio operations and cleanliness.

Skills

Sales-driven

Natural connector

Service-minded

Organized & tech-savvy

Team player

Flexible

Tools

Scheduling software

Microsoft Office

Gmail

Job description

Overview

Wellness Membership Advisor

Be the first person clients meet — and the reason they keep coming back. Build a rewarding career where connection, service, and sales come together.

$21.75 – $23.75 / hour + bonuses & commission

The Role - What You'll Do

As a Wellness Membership Advisor, you're the heart of the front desk — welcoming clients, managing scheduling and check-ins, and guiding new visitors into our Elements Wellness Program through a proven, relationship-focused sales process. You'll handle daily operations so our therapists can focus on what they do best, all while keeping the studio running smoothly, cleanly, and on-brand. If you love talking to people — and love listening even more — this role was made for you.

Who You Are - What We're Looking For

• Natural Connector— You build rapport quickly, listen actively, and make every client feel genuinely welcome
• Sales-Driven— You're motivated by goals and skilled at converting interest into membership through in-person, relationship-focused selling
• Service-Minded— You turn client concerns into great customer service stories, and you take pride in creating exceptional experiences
• Organized & Tech-Savvy— You're comfortable with scheduling software, Microsoft Office, Gmail, and learning new systems quickly
• Team Player— You contribute to a clean, calm, professional studio environment and support your teammates every day
• Flexible— You're available to work evenings and weekends as needed

Prior retail sales or spa/hospitality customer service experience is preferred but not required — we'll train the right person.

Compensation & Benefits What We Offer

Competitive hourly pay (21.75 – $23.75 based on experience), monthly performance bonuses based on conversion targets, and commission on Wellness Program sales. Full-time employees receive medical insurance, plus every team member enjoys a complimentary monthly massage.

• Monthly performance bonuses
• Commission on wellness plan sales
• Medical insurance (full-time)
• Complimentary monthly massage
• Professional development & training
• Additional bonus opportunities
• More Than a Front Desk Job

You'll use our proprietary Service Path tools to connect with every client — turning first visits into lasting wellness relationships. With clear targets, ongoing training, and a supportive team around you, this is a role where your people skills directly drive your earning potential and career growth in the wellness industry.