Retail Sales Associate / Customer Service

WellBiz Brands, Inc.; Clayton (NC); On-site; USD 16,000 - 23,000; Part time

Benefits offered by this job

Employee discounts

Paid time off

401k

Health stipend for eligible employees

Job summary

Elements Massage Clayton is hiring a motivated Wellness Membership Advisor who thrives in a sales-driven, client-first environment. This role focuses on helping clients prioritize their wellness through massage and skincare, building relationships, and delivering exceptional experiences in a welcoming studio.

You’ll schedule appointments, promote memberships and retail products, handle transactions, and contribute to studio growth.

Qualifications

• Strong customer service and communication skills.
• Experience in sales, membership, scheduling, or hospitality preferred.
• Comfortable discussing memberships, services, retail products, and promotions.

Responsibilities

• Create a warm, welcoming experience for every client.
• Schedule appointments and handle client inquiries in person and over the phone.
• Promote and sell memberships and retail products to support wellness journeys.
• Meet membership and sales goals.
• Process sales transactions and maintain accurate client records.
• Provide excellent customer service and ensure client needs are exceeded.
• Maintain a clean, organized studio environment.
• Support studio and team success.

Skills

Customer service

Sales experience

Scheduling

Hospitality experience

Job description

Elements Massage Clayton is Hiring!

Are you great with people, confident in sales, and looking for an opportunity to grow with a supportive team?

Elements Massage Clayton is looking for a motivated, professional, and sales-driven Wellness Membership Advisor to join our team. This role is ideal for someone who enjoys building relationships, creating exceptional client experiences, and helping clients prioritize their wellness through massage and skincare services.

This is not a typical “front desk” position! We are looking for someone who is confident in sales, comfortable having conversations with clients, and motivated to help grow the business while being part of a positive, team-focused environment.

Why Work With Us?

• Make a Difference Every Day - Help create a welcoming, positive experience for clients who are investing in their health, wellness, and self-care.
• Compensation & Incentives - Competitive hourly pay starting at $14-$16/hour, plus commission and bonus opportunities.
• Benefits We Value - Employee discounts on services and products, paid time off, 401k, and health stipend for eligible employees.
• Growth Opportunities - Opportunity to grow within a locally owned and expanding business that values development and leadership.
• Positive Team Culture - Supportive, professional, and team-oriented environment where employees are appreciated, respected, and encouraged to succeed.

What We’re Looking For

• Strong customer service and communication skills
• Previous sales, membership, scheduling, or hospitality experience preferred; spa or wellness industry a plus, but not required
• Comfortable discussing memberships, services, retail products, and promotions
• Reliable, professional, and detail-oriented
• Positive attitude with the ability to multitask
• Comfortable handling phones, scheduling, problem-solving, and client concerns
• Coachable, motivated, and goal-oriented
• Passion for helping people
• Available to work 20-30 hours per week, with availability for evenings and weekends

Your Role

• Create a warm, welcoming experience for every client
• Schedule appointments and handle client inquiries over the phone and in person
• Promote and sell memberships and retail products to help clients enhance their wellness journey
• Meet membership and sales goals
• Process sales transactions and maintain accurate client records
• Provide excellent customer service, ensuring clients’ needs are not just met but exceeded
• Maintain a clean, organized, and professional studio environment
• Support the overall success of the studio and team

©2023 Elements Therapeutic Massage, LLC (“ETM”). Each Elements Massage® studio is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners’ studios are their employees, not those of ETM. Elements Massage® + design are registered trademarks owned by ETM.