Retail Sales Associate - Customer-Focused & Growth-Ready

Floor & Decor; Mooresville (NC); On-site; USD 14,000 - 20,000; Full time

Benefits offered by this job

Bonus opportunities

401k match

Stock purchase plan

Referral bonus

Insurance plans

Paid vacation

Paid holidays

Volunteer time off

Job summary

Floor & Decor in Mooresville, NC is hiring a Sales Associate to help customers select products, answer questions, and guide projects on the sales floor. You’ll keep areas stocked, clean, and shoppable while delivering friendly, accurate service.

Base pay begins at $15 per hour with higher starting pay based on experience. We offer both full-time and part-time opportunities, plus a benefits package and room for advancement as you grow with Floor & Decor.

Qualifications

• Must be 18 years or older.
• Knowledge of basic math skills.
• Customer service experience.
• Ability to handle multiple tasks and work well under pressure.
• Some positions may require forklift certifications through F&D.
• Where permissible by state law, certification to use heavy equipment requires successful passing of a drug test.

Responsibilities

• Connect with customers, ask about their projects, recommend our products and excite customers about their purchase.
• Provide above and beyond customer service and exceed customer expectations when assisting customers.
• Maintain the in-stock condition of assigned areas and ensure it is clean, shoppable and safe.
• Work in cooperation with management and team members to achieve sales goals.
• Process customers at checkout using point of sale (POS) system.
• Process customer refunds and exchanges according to established guidelines.
• Follow established cash, check and credit card acceptance procedures.
• Create price tags and merchandise signs. Stock, tag and display merchandise.
• Act and work in a manner consistent with the company’s core values.
• Demonstrate and understand compliance of the company’s safety processes.
• Answer telephone according to the company guidelines.
• Be available to assist in other areas of the store as needed.
• Work in a fast pace environment with accuracy.

Skills

Customer service

Communication

Multitasking

Safety compliance

Forklift certification

Job description

Floor & Decor in Mooresville, NC is hiring a Sales Associate to help customers select products, answer questions, and guide projects on the sales floor. You’ll keep areas stocked, clean, and shoppable while delivering friendly, accurate service.

Base pay begins at $15 per hour with higher starting pay based on experience. We offer both full-time and part-time opportunities, plus a benefits package and room for advancement as you grow with Floor & Decor.