Retail Sales Associate — Customer-Focused & Growth Mindset

Navy Exchange; Pensacola (FL); On-site; USD 17,000 - 21,000; Full time

Job summary

Navy Exchange in Pensacola, FL is seeking aSales Associate to be the face of the store, assisting customers and promoting merchandise. You will learn about products, communicate our purpose professionally, and contribute to a positive shopping experience.

Responsibilities include engaging customers, asking questions, guiding them to products, cross-selling, and maintaining store appearance. Flexible hours, no experience required, high school graduate or equivalent preferred.

Qualifications

• Basic knowledge of products/merchandise.
• Retail experience, preferred but not required.
• Strong interpersonal and communication skills. Ability to read, write, and interpret instructional documents and communicate with customers, peers, and management.
• Basic math functions such as addition, subtraction, multiplication, and division.
• Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business.

Responsibilities

• Proactively engage and make a connection with customers.
• Asking questions and listening to customer's needs.
• Directing customers to merchandise; informing them about upcoming events, promotions, mobile offers, STAR card
• Cooperate and build positive, inclusive and respectful relationships; take accountability for your own actions and outcomes.
• Maintaining store appearance.
• Cross-selling products and knowing layout of the store.
• Make suggestions to customer on latest trends and current promotions based on customer's individual needs.
• Learning product features; keeping up with the latest trends; leveraging company tools and technology to confidently provide the customer with product knowledge/specs.
• Using a Point-of-Sales system, processing cash exchanges, discounts, gift cards, credit cards, debit cards (cash handling) including counting money and returning accurate amounts to customer.
• Completing various forms of paperwork, reports, and reconciliation
• Be the keeper of merchandise, complete all inventory processes and make sure merchandise is properly checked in and accurately ticketed.
• Adherence to assigned work schedule. Accurate and complete follow through on work assignments
• Other Duties as assigned

Skills

Product knowledge

Retail experience

Communication skills

Math skills

Team player

Job description

Navy Exchange in Pensacola, FL is seeking aSales Associate to be the face of the store, assisting customers and promoting merchandise. You will learn about products, communicate our purpose professionally, and contribute to a positive shopping experience.

Responsibilities include engaging customers, asking questions, guiding them to products, cross-selling, and maintaining store appearance. Flexible hours, no experience required, high school graduate or equivalent preferred.