Retail Sales Associate: Customer-Focused & Flexible Hours

New Balance, Inc.; San Jose (CA); On-site; USD 25,000 - 33,000; Part time

Benefits offered by this job

Medical insurance

Dental & Vision insurance

401K

Lifestyle reimbursement

Vacation 4 weeks

12 holidays

Parental leave

Associate discount

Job summary

New Balance is seeking Retail Sale Associates for Santana Row, CA. You will deliver exceptional customer service, educate customers on NB products, and guide them through the purchase process.

This role emphasizes product knowledge, friendly interactions, and accurate checkout operations. The position requires reliability, teamwork, and a willingness to work a flexible schedule including weekends and holidays.

Qualifications

• Must be 18 years or older.
• People person with strong customer service skills.
• Retail experience preferred but not required.
• Strong customer service and verbal communication skills.
• Ability to flourish in a team environment.
• Familiarity with cash register functions.
• Ability to quickly perform basic math.
• Willingness to work weekends/holidays.
• Physical ability: lift 4 lbs frequently, up to 50 lbs with assistance; stand long hours.

Responsibilities

• Provide customer service using proper selling techniques and product knowledge.
• Understand customer needs and educate on product features and benefits.
• Solve customer problems and answer questions.
• Close sales with suggestive and multiple selling.
• Fit customers with appropriate New Balance product.
• Inform customers about promotions and store offers.
• Keep the sales floor neat, organized and well stocked.
• Ensure items are labeled and priced correctly.
• Monitor merchandise and report shrinkage or safety issues.
• Follow safety procedures and report accidents or near misses.

Skills

Customer service

Verbal communication

Team collaboration

Cash register familiarity

Basic math

Flexible schedule

Physical stamina

Lifting physical tasks

Job description

New Balance is seeking Retail Sale Associates for Santana Row, CA. You will deliver exceptional customer service, educate customers on NB products, and guide them through the purchase process.

This role emphasizes product knowledge, friendly interactions, and accurate checkout operations. The position requires reliability, teamwork, and a willingness to work a flexible schedule including weekends and holidays.