Retail Sales Associate - Customer-Focused, Dynamic Store

Citi Trends, Inc.; Greenwood (MS); On-site; USD 24,000 - 30,000; Full time

Job summary

Citi Trends, Inc. is seeking a Sales Associate to deliver outstanding customer service and maintain knowledge of merchandise in a fast-paced retail setting. You will engage with customers, process transactions, and support store operations to ensure a positive shopping experience.

The role requires a proactive, vigilant approach, strong communication, and the ability to work flexible hours including nights and weekends in-store.

Qualifications

• Excellent communication and organizational skills.
• Ability to work a flexible schedule including nights and weekends.
• Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages.

Responsibilities

• Processes freight.
• Assists with price changes/markdowns.
• Balances register according to company policy.
• Bags merchandise efficiently when completing a customer's transaction.
• Handles all cash, checks and credit cards correctly and by company policy.
• Obtains management approval when needed for returns, voids and checks.
• Handles maintenance and housekeeping duties as assigned.
• Provides proper customer service such as greeting customers, abiding by fitting room policies, ringing customer in a timely fashion, and inviting them to return.
• Follows all safety procedures.
• Maintains professional appearance including wearing a name tag.
• Assists management in merchandising sales floor according to stock level.
• Explains exchange/refund policies to customers after transactions.
• Assists Store Manager with Loss Prevention procedures, including preventing shoplifting and cash losses, reporting incidents of theft or dishonesty and following all current policies.
• Performs other duties as assigned.

Skills

Excellent communication

Organizational skills

Flexible schedule

Mathematical calculations

Education

High school diploma or equivalent

Job description

Citi Trends, Inc. is seeking a Sales Associate to deliver outstanding customer service and maintain knowledge of merchandise in a fast-paced retail setting. You will engage with customers, process transactions, and support store operations to ensure a positive shopping experience.

The role requires a proactive, vigilant approach, strong communication, and the ability to work flexible hours including nights and weekends in-store.