Retail Sales Associate: Customer-First & Trend-Savvy

Navy Exchange Service Command; Pensacola (FL); Hybrid; USD 17,000 - 21,000; Full time

Job summary

Navy Exchange Service Command in Pensacola, FL is seeking a sales associate who represents our brand and helps customers understand our products and services with a professional, educational approach.

You will learn our offerings, engage customers proactively, and support store goals while using a POS system to process transactions accurately. A positive, energetic attitude and strong communication are essential for success in this role.

Qualifications

• Basic knowledge of products/merchandise.
• Retail experience, preferred but not required.
• Strong interpersonal and communication skills; read, write, and interpret basic instructions.
• Basic math: addition, subtraction, multiplication, and division.
• Ability to multi-task and adapt to customer needs.
• Ability to work in a team and follow directions.

Responsibilities

• Proactively engage and connect with customers.
• Asking questions and listening to customer's needs.
• Directing customers to merchandise; informing them about upcoming events, promotions, mobile offers, STAR card.
• Cooperate and build positive, inclusive and respectful relationships; take accountability for your own actions and outcomes.
• Maintaining store appearance.
• Cross-selling products and knowing layout of the store.
• Make suggestions to customer on latest trends and current promotions based on customer's individual needs.
• Learning product features; keeping up with the latest trends; leveraging company tools and technology to confidently provide the customer with product knowledge/specs.
• Using a Point-of-Sales system, processing cash exchanges, discounts, gift cards, credit cards, debit cards (cash handling) including counting money and returning accurate amounts to customer.
• Completing various forms of paperwork, reports, and reconciliation
• Be the keeper of merchandise, complete all inventory processes and make sure merchandise is properly checked in and accurately ticketed.
• Adherence to assigned work schedule. Accurate and complete follow through on work assignments
• Other Duties as assigned

Skills

Customer service

Communication

Sales

Multi-tasking

Cash handling

Teamwork

Education

High school diploma or equivalent

Job description

Navy Exchange Service Command in Pensacola, FL is seeking a sales associate who represents our brand and helps customers understand our products and services with a professional, educational approach.

You will learn our offerings, engage customers proactively, and support store goals while using a POS system to process transactions accurately. A positive, energetic attitude and strong communication are essential for success in this role.